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  • Blog Post: The System Center Platform in Service Manager Part 3: The Data Access Service – Try It!

    This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database...
  • Blog Post: Using the CSV import feature

    Neil Lydick, one of our developers, wrote an excellent document containing overview and how-to information for importing information using a Comma Separated Value (CSV) file. This feature can be used to: · Create Configuration Item or Work Item instances from data stored in a tabular format...
  • Blog Post: The System Center Platform in Service Manager Part 3: The Data Access Service

    The System Center Platform in Service Manager Part 3: The System Center Data Access Service This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service...
  • Blog Post: Hacking Management Pack XML Like a Pro

    Sometimes when you need to make some changes nothing beats a good ol’ text editor. There are cases right now where the only way to change something in Service Manager is by editing the management pack XML directly. There are also cases where it is just faster to edit the XML directly. To that end… here...
  • Blog Post: AD Connector - cross-forest tricks

    It is possible to import objects from domain which is in some other forest than your console. You can also import data from untrusted domain, or domain your current domain doesn’t trust. You can even use console from another forest domain. Data source address Let’s say there is a domain you want...
  • Blog Post: Service Manager Shapes - Visio Templates

    Every now and then customers and partners ask for Service Manager Visio templates. Awhile back someone on the Operations Manager team put together some templates that I’ve modified a bit for use in Service Manager documentation. Feel free to modify these for use in your organization. If you do decide...
  • Blog Post: Introduction to the Data Warehouse: Custom Fact Tables, Dimensions and Outriggers

    So you’ve deployed the data warehouse and tried out the reports but now you want to want to make it your own. You may be trying to recreate some reports you’ve been using forever and now need to run them against the Service Manager platform, or perhaps you simply want to take full advantage of the customizations...
  • Blog Post: How to Identify that a Change Requests was Created in the Self Service Portal

    In the end user portal, end users can create Incident Requests (IR) and Change Requests (CR). The incidents created in the portal automatically have a “Source” property which is filled in with “Portal.” Change Requests on the other hand do not have this property. If you would...
  • Blog Post: Walkthrough for Getting Started

    If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector for some good starting tips. If you haven...
  • Blog Post: Localizing Management Pack Content

    Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages. To enable localization of solutions built for...
  • Blog Post: The System Center Platform in Service Manager Part 4: The System Center Management Service

    This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database The System Center Platform in Service Manager...
  • Blog Post: Appendix A to previous post

    I neglected to attach the Appendix A, an HTML list of classes, to the previous post about Using the CSV import feature . I've attached it to this post.
  • Blog Post: Creating Queues and Groups Using Type Projections

    Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post: Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object). Queues are collections of a certain kind of work item – like a queue of incidents...
  • Blog Post: Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

    This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called 'Understanding Lists/EnumerationValues: CI Status Example ’ which explained how you can make simple, quick modifications to lists using the main console...
  • Blog Post: The System Center Platform in Service Manager Part 5: The Management Configuration Service

    The System Center Platform in Service Manager Part 5: The Management Configuration Service This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1...
  • Blog Post: The System Center Platform in Service Manager Part 2: The Model-Based Database- Try It!

    This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database From time to time in this series, I will...
  • Blog Post: Evaluating Service Manager Using One Computer

    One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a Service Manager and data warehouse management server on the same computer, you will use Hyper-V to create...
  • Blog Post: Extending Search in Service Manager

    Here's one of my favorite (as yet) undocumented features in Service Manager - search extensibility. This is what the Search toolbar looks like normally in Service Manager (this is a Beta 2 build so it might look slightly different than what you have right now in Beta 1 or CTP2: In case you...
  • Blog Post: The System Center Platform in Service Manager Part 4: The Management Service – Try It!

    The System Center Platform in Service Manager Part 4: The Management Service – Try It! This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction...
  • Blog Post: How to update views to change the criteria from “Assigned to me” to “Assigned to me or a group that I belong to”

    Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new views where you would want the criteria to match the...
  • Blog Post: Targeting Workflows in Service Manager

    In a previous post , I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try . In this post, I want to describe some more detailed and important aspects of how workflows run in Service Manager. There are some subtle differences...
  • Blog Post: Setup command line trick

    Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “ setup.exe /?” command line parameters will be shown (see screenshot below), and you need to figure out which parameters you...