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  • Blog Post: The System Center Platform in Service Manager Part 3: The Data Access Service

    The System Center Platform in Service Manager Part 3: The System Center Data Access Service This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service...
  • Blog Post: KB: System Center Service Manager installation fails with SQL version related error

    Here’s a new Knowledge Base article we published. This one talks about an issue where a System Center Service Manager installation fails with a SQL version related error message. ===== Symptoms While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive...
  • Blog Post: Installing Service Manager

    My name is John Downing and I am a technical writer for the System Center Service Manager team. Among other duties, I am responsible for documenting the installation and configuration of Service Manager. I’d like to discuss, at a high level, the topology options that are available with Service Manager...
  • Blog Post: Data Warehouse – Anatomy of DW/Reporting Deployment

      In my last post I went over the management pack synchronization process that brings over MP’s from Service Manager and how those MP’s drive the structure, data, and reports for data warehouse and reporting. Once those MP’s are synchronized between Service Manager and the data warehouse, we need...
  • Blog Post: Evaluating Service Manager Using One Computer

    One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a Service Manager and data warehouse management server on the same computer, you will use Hyper-V to create...
  • Blog Post: Setup command line trick

    Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “ setup.exe /?” command line parameters will be shown (see screenshot below), and you need to figure out which parameters you...