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  • Blog Post: Custom notification workflow on incident assignement or re-assignment

    There are couple important contributions from our users I wanted highlight There were quite a few requests to Notify additional recipients (e.g. Affected User / Primary Owner) on the assignment changes. Andrew France has written the MP that does this. Here is the MP . Another useful...
  • Blog Post: Custom Notification workflow on activity assignment or reassignment

    This blog posts demonstrates how to configure a notification workflow in Service Manager that sends out notifications on assignment or reassignment of an Activity. 1. Steps for creating this custom workflow: 1. Create a new XML file – Name it: Custom.ActivityWorkflows.xml a. The name of the...
  • Blog Post: Notifying before SLA breaches

    This blog post assumes that you have already configured your Service Level Objectives. If you need a tutorial on that then please review SCSM 2012: Service Level Management Now assuming you have setup your Service Level Objectives, it is very easy to notify the users before the SLA is breached. ...