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  • Blog Post: Hacking Management Pack XML Like a Pro

    Sometimes when you need to make some changes nothing beats a good ol’ text editor. There are cases right now where the only way to change something in Service Manager is by editing the management pack XML directly. There are also cases where it is just faster to edit the XML directly. To that end… here...
  • Blog Post: Introduction to the Data Warehouse: Custom Fact Tables, Dimensions and Outriggers

    So you’ve deployed the data warehouse and tried out the reports but now you want to want to make it your own. You may be trying to recreate some reports you’ve been using forever and now need to run them against the Service Manager platform, or perhaps you simply want to take full advantage of the customizations...
  • Blog Post: Localizing Management Pack Content

    Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages. To enable localization of solutions built for...
  • Blog Post: Custom notification workflow on incident assignement or re-assignment

    There are couple important contributions from our users I wanted highlight There were quite a few requests to Notify additional recipients (e.g. Affected User / Primary Owner) on the assignment changes. Andrew France has written the MP that does this. Here is the MP . Another useful...
  • Blog Post: Creating Queues and Groups Using Type Projections

    Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post: Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object). Queues are collections of a certain kind of work item – like a queue of incidents...
  • Blog Post: Modeling in System Center Service Manager

    We have a few blog posts out there about modeling in Service Manager (including a new one from Kuntal on relationships), so I’m going to pull together an index of them here for easy reference: Modeling: Extending and Deriving Classes Modeling: Relationship Types (New!) Examples: Create...
  • Blog Post: Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

    This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called 'Understanding Lists/EnumerationValues: CI Status Example ’ which explained how you can make simple, quick modifications to lists using the main console...
  • Blog Post: The System Center Platform in Service Manager Part 2: The Model-Based Database- Try It!

    This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database From time to time in this series, I will...
  • Blog Post: Extending Search in Service Manager

    Here's one of my favorite (as yet) undocumented features in Service Manager - search extensibility. This is what the Search toolbar looks like normally in Service Manager (this is a Beta 2 build so it might look slightly different than what you have right now in Beta 1 or CTP2: In case you...
  • Blog Post: The System Center Platform in Service Manager Part 4: The Management Service – Try It!

    The System Center Platform in Service Manager Part 4: The Management Service – Try It! This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction...
  • Blog Post: Sealing a Management Pack in System Center 2012 Service Manager

    Here’s a great article by Microsoft’s own Anil Erduran that I found over in our TechNet Wiki . This one talks about Management Packs in SCSM 2012, the different between a sealed MP and an unsealed MP as well as how to easily seal your MP: As is the case in Operations Manager, all customizations for notification...
  • Blog Post: Editing a View in a Management Pack

    Here is a simple example that demonstrates how you can add a column to an existing view. Specifically, we will be adding a “Source” column to the All Open Unassigned Incidents view that is shipped out of the box. “Source” property enables you to see the Incident source (e.g. email, portal, console...