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Cumulative Update 4 (CU4) for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 and supersedes Cumulative Update 3 (CU3), Cumulative Update 2 (CU2), and Cumulative...

This rollup includes updates for App Controller, Data Protection Manager (DPM), Operations Manager (OpsMgr), Orchestrator, Service Manager (SCSM) and Virtual Machine Manager (VMM). Download links, installation instructions and the list of issues fixed for each component are documented in the following...

Here’s a new Knowledge Base article we published. This one talks about an issue where a System Center Service Manager installation fails with a SQL version related error message. ===== Symptoms While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive...

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where the SCSM console crashes when using a console installed on the Spanish version of Windows XP. ===== Symptoms When a new Knowledge Article is created in System Center Service Manager 2010 on a remote console...

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where you might find duplicate Activities in a SCSM Change or Incident Request. ===== Symptoms Scenario 1: A new Change Request (CR) is created in System Center Service Manager. When you open the new Change Request...

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where reporting data isn’t current due to a hung MPSyncJob or DWMaintenance job. ===== Symptoms In System Center Service Manager 2010, you may experience one or more of the following: -Reports do not have current...

We just published this Hotfix and KB article so if you’re seeing issues with the Active Directory Connector when DCs switch over or a DC is restored from backup then this one’s for you: This article describes a hotfix package that resolves an issue in Microsoft System Center Service Manager 2010 Service...

Authorization is required to manipulate objects such as queues and work items in Microsoft System Center Service Manager 2010. These authorizations are managed by using profiles. A profile is a collection of items that are used for authorization. For operations such as create, read, update, and delete...

Just a quick heads up on a new Service Manager 2010 Knowledge Base article we published today.  If you ever see errors such as An error occurred while loading the items" while working in the Service Manager console then you'll want to keep this one in mind: ===== Symptom While working in the...