Browse by Tags

This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management - 1 I’ll recap the sample scenario for reference...

My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess. The best way to learn about Incident Management in Service Manager is going through a real life scenario. I have outlined a scenario here that was requested...

In my post today, I’m continuing with the “Develop and Test the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been approved and scheduled Service Manager. See my previous post about approving and scheduling the change . Figure 1 shows the...

In my previous blog post, I talked about Initiating the Change , which is the second process in the MOF Change and Configuration SMF. Today I’ll discuss the “Classifying the Change”, step which is brief but important. Figure 1 shows the high-level MOF Change and Configuration Management service...

Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities of Incident Management in Service Manager...

Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager to help model process frameworks such as MOF. ...