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  • Blog Post: System Center Service Manager 2012 Unleashed Book Now Available

    Today System Center Service Manager 2012 Unleashed has been published. This is the second Service Manager book in the very popular Unleashed series of books from Sams Publishing. This book is full of “why” and “how to” content around Service Manager. It is a comprehensive...
  • Blog Post: Creating product guidance

    Hi, I'm Jonobie Ford, and I'm the Content Publishing manager for Service Manager. That is, I manage the team that produces product documentation such as TechNet and Download center content, help, videos, etc. (We also do behind-the-scenes work on UI text and terminology, but today I’m focusing on the...
  • Blog Post: Narrative documentation

    In my last post, Creating Project Guidance , I talked about how we produce scenario-based documentation and mentioned something called narrative documentation. This post gives some more detail about what that is. For the Service Manager documentation, we are weaving a realistic (though fictional...
  • Blog Post: Data Retention Policies (aka "Grooming") in the Service Manager Database

    What is Grooming? Why Groom? The ServiceManager database is the “online” or “operational” database in Service Manager. It is the database which most users are interacting with when they are using Service Manager. Therefore, you want to keep it running as fast as possible. Databases...
  • Blog Post: Evaluating Service Manager Using One Computer

    One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a Service Manager and data warehouse management server on the same computer, you will use Hyper-V to create...