Browse by Tags

Tagged Content List
  • Blog Post: Using the CSV import feature

    Neil Lydick, one of our developers, wrote an excellent document containing overview and how-to information for importing information using a Comma Separated Value (CSV) file. This feature can be used to: · Create Configuration Item or Work Item instances from data stored in a tabular format...
  • Blog Post: Modeling: Deriving and Extending Classes

    Modeling in the System Center common platform involves defining new classes, properties on those classes, and relationships between those classes. In a previous post , I showed you how to define a new derived class in a management pack to extend the Service Manager database. In this post, I’ll describe...
  • Blog Post: Hacking Management Pack XML Like a Pro

    Sometimes when you need to make some changes nothing beats a good ol’ text editor. There are cases right now where the only way to change something in Service Manager is by editing the management pack XML directly. There are also cases where it is just faster to edit the XML directly. To that end… here...
  • Blog Post: Localizing Management Pack Content

    Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages. To enable localization of solutions built for...
  • Blog Post: Appendix A to previous post

    I neglected to attach the Appendix A, an HTML list of classes, to the previous post about Using the CSV import feature . I've attached it to this post.
  • Blog Post: Creating Queues and Groups Using Type Projections

    Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post: Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object). Queues are collections of a certain kind of work item – like a queue of incidents...
  • Blog Post: Modeling in System Center Service Manager

    We have a few blog posts out there about modeling in Service Manager (including a new one from Kuntal on relationships), so I’m going to pull together an index of them here for easy reference: Modeling: Extending and Deriving Classes Modeling: Relationship Types (New!) Examples: Create...
  • Blog Post: Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

    This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called 'Understanding Lists/EnumerationValues: CI Status Example ’ which explained how you can make simple, quick modifications to lists using the main console...
  • Blog Post: The System Center Platform in Service Manager Part 2: The Model-Based Database- Try It!

    This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database From time to time in this series, I will...
  • Blog Post: Extending Search in Service Manager

    Here's one of my favorite (as yet) undocumented features in Service Manager - search extensibility. This is what the Search toolbar looks like normally in Service Manager (this is a Beta 2 build so it might look slightly different than what you have right now in Beta 1 or CTP2: In case you...
  • Blog Post: Targeting Workflows in Service Manager

    In a previous post , I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try . In this post, I want to describe some more detailed and important aspects of how workflows run in Service Manager. There are some subtle differences...
  • Blog Post: Announcing Service Manager Authoring Tool v1.0 Release Candidate and Cumulative Update 1 (KB983572)

    Update: Cumulative Update #3 is now available and replaces Cumulative Update #1. Also the Authoring Console RTM is now available. Hello all, The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool v1.0 Release Candidate and Service Manager Cumulative...
  • Blog Post: Editing a View in a Management Pack

    Here is a simple example that demonstrates how you can add a column to an existing view. Specifically, we will be adding a “Source” column to the All Open Unassigned Incidents view that is shipped out of the box. “Source” property enables you to see the Incident source (e.g. email, portal, console...