Customer Solution Case Study

Customer Solution Case Study

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Belfast Health and Social Care Trust (BHSCT) handles over 60,000 service requests a year and was looking for a way to improve service delivery. BHSCT engaged with our partner Cased Dimensions to build a solution based on the automated capabilities of Service Manager. Now BHSCT benefits from business-aligned service management, portal enabled self-service, and Service Desk Institute certification.

Go read how Cased Dimensions and Service Manager are taking on real world scenarios and building automated, agile, self-service capabilities!

Microsoft Official Case Study:

To learn more about Cased Dimensions you can visit their website:



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  • Our customers always ask us for cases. This one will be a great reference.

  • Hi, we have clients across 20 countries. Surprised about the case study statement below. Anyone who needs an SCSM reference please see our website resource section where we have over 20 posted.

  • I'm not going to lie, I'm actually shocked to see this. We tried to engage with Cased Dimensions in March 2014 for asset management over the course of a month and never got any responses to multiple email requests, phone calls went to disconnected numbers, I even tried to call the European numbers and never got an answer, and at times the website looked like it was in the process of being updated.

    I'm glad this business had a good experience, I wish we had the same opportunity to find out.

  • Some competitors are obviously unhappy with positive news on their competition. Thanks for raising the fact that we also offer Asset Management. Clients normally offer feedback that we offer more value than the others. Anyone asking for our packs will can get access to a client demo environment to test our Packs in advance of purchasing. Please see

  • service manager is a load of rubbish that crashes and affects patient care 20 reboots a day isnt a stable work safe program, i have to endure it everyday. you know its bad that you have to work on note pad so when it crashes you can copy and paste your work back.

    avoid Sp2 its so buggy they refuse to deploy it, for us they ahve another company that is being test pig and they havent stopped complaining over it.

  • Tom I'm not a competitor. Please feel free to contact me and I can fill you in on my experience: chris dot green at strathcona dot ca.

  • nice job

  • thanks