The System Center team would like to take the opportunity to squash rumors floating around about the future of Service Manager and the nature of the investment that will be made to the product over the next couple of years. We would like to provide a breakdown of the facts, perceptions, conclusions and current thinking and a plan of action.
With this context in place, lets look at Service Manager team’s perspective.
The System Center team has heard the feedback fro the customers, partners, ISVs and the larger Service Manager ecosystem. The following areas are clearly held as priorities for investment:
We have and continue to review feedback from our customers, communities and our MVPs and investment priorities correlate to the feedback.
To support these efforts and bring about consistent quality updates,
To further increase our engagement, you will also experience the following
Great to hear that Service Manager is not only alive and well, but on a path towards an exciting new trajectory.
Great Post! Really exciting stuff! I think this is exactly what everyone was hoping to hear!
Would it be possible for Microsoft to restart the monthly, SCSM user groups calls? This call was initially led by Travis Wright and they were very helpful. On a related note, I would also like to suggest that Microsoft develop a "client engagement" plan
since many of the customers feel that we are on our own with the product.
Great News !!
This is great news. If you guys need feedback for the product in order to generate a better road map I'm more than happy to assist.
Great news! Really looking forward to it!
I hope this will turn out to be true!
@Maureen we did had our second one today - http://blogs.technet.com/b/systemcenter/archive/2014/01/13/2014-and-the-year-of-the-lyncup.aspx for more info
Great news ! I'm happy to hear that !
I ask that all of you amplify this message to your customers, partners, etc. You will see a renewed cadence in getting core customer value and solutions delivered with and atop Service Manager.
Awesome news. Great to see Microsoft pushing forward in IT Service Management!
Christian, I attempted to access your URL; however, I received a error message. Would it be possible to forward an invitation to the following id: Maureen.firstname.lastname@example.org ?
Woot, woot so glad this is finally announced. Nicely done my SM Ninjas
The bolded text is spot on. System Center is too far integrated and a ticketing solution and an ITIL framework are absolute must haves moving forward.
Is there any news regarding the current silver light interfance and if that will be updated?