Optimizing Service Manager: eBook

Optimizing Service Manager: eBook

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As part of a series of specialized guides for System Center, a talented group of our finest Service Manager experts just published an eBook available for you now! Microsoft System Center: Optimizing Service Manager provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization's IT service management best practices.

Our Microsoft team authors:

THOMAS ELLERMANN is a Principal Consultant at Microsoft Consulting Services (MCS) in Denmark. With more than 20 years of experience in IT, Thomas has worked for companies including Olivetti, HP, and Avanade. He has a broad knowledge within core infrastructure and has extensive experience in designing, migrating, and building medium and large enterprise environments.

KATHLEEN WILSON is an Architect for the Worldwide Datacenter Center of Excellence (COE) team. Kathleen's focus is driving out solutions to support the Private Cloud, Service Provider, and the Enterprise initiatives. Prior to joining the Datacenter COE team, Kathleen was a consultant in Microsoft Consulting Services for seven years, focusing on Microsoft System Center Service Manager, Service Management, and Private Cloud.

KARSTEN NIELSEN is a Solution Architect, working the last 10 years for Microsoft Consulting Services in Denmark. Karsten has been in the IT industry for 17 years and in the consulting industry for 15 years. Karsten has focused on systems management for the last 12 years and has worked with Microsoft System Center Service Manager since the first version was in Beta. Over the years, the focus has shifted from technology to the processes and specialty business value. Currently the main focus is to work with companies to improve how they run their IT supported by System Center.

JOHN CLARK is an IT Service Management (ITSM) and System Center Architect with the Microsoft IT Service Management Practice.

You can get this book in eBook format at the following location:


You can also select the Print versions available very soon!

To give a little more context around who this book is for, I have highlighted the forward:

“This book is not just for new Service Manager project. The information presented here benefits existing implementations that are in dire need of optimization. This book is also not a substitute for obtaining detailed knowledge on Service Manager technical information or attending training sessions on Service Manager.

This book is about the organizing principle of Service Manager projects and the various roles in the organization that impact the project. “ - Ranganathan Srikanth – Principal Program Manager, Windows Server System Center at Microsoft Corporation


Christian Booth (ChBooth) | Sr. Program Manager | Cloud & Enterprise

Program Lead: System Center: Cloud & Datacenter MVP

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  • Just in time for the holiday vacation! Looking forward to it. Thanks!

  • Let us know what you think Lee! - ChBooth

  • Very useful book.

  • Thank you. Looking forward to it

  • Thanks for sharing CHBooth.. would love to see people's feedback so we can plan an update or new ebook

  • Nice!!! Very good info. Thanks.

  • The link to the book isn't working. It's says MS Press books are no longer here.

  • Thanks Christian, as you highlight, configuration is king in making Service Manager perform. At Cased Dimensions we have written SLA Management where the SLA does not require Queues. This has a massive impact on performance. We also have Advanced View builder which again removes the need for Queues (massive performance impact). Workflow Optimizer is a mature Management Pack which for one of our clients reduced workflow from 700+ to less than 70 workflows - massive performance impact. Anyone wanting to see videos of our performance enhancing feature rich add ons, please see - http://www.caseddimensions.com/scsm_app_store/

  • thanks