KB: The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank

KB: The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank

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KB5The 'My requests' view in the Service Manager Self-Service portal takes long time to load or stays blank. This may happen to a limited number of users and those with large numbers of incidents. If you are experiencing this issue please see the KB article below for more information:

KB2868375  - The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank (http://support.microsoft.com/kb/2868375)

J.C. Hornbeck | Knowledge Engineer | Microsoft GBS Management and Security Division

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  • Hi,

    I'm experiencing the problem!

    The link in the support page is broken. Could you please tell me the correct url to open a case?

  • You should be able to open a case by going to http://support.microsoft.com and selecting Get Live Help. The direct link for SCSM is support.microsoft.com/.../default.aspx.

  • Is there any additional info on how to fix this besides just "contact" microsoft support?

  • J.C. - I've been working with Microsoft support for 2 months. Still no resolution.  Just frustrated that this is the single thing not working.

  • Rob: Shoot me an email at jchornbe at Microsoft dot com and I'll see what I can do to help.

  • Thanks JC I just sent you an e-mail.

    Rob

  • Just wondering if a fix to this will be included in the next SU update? I worked with the tech and they could not move the issue up the ladder since for some reason I don't have a certain level of support. We have an EA agreement and I thought it came with whatever support would allow to escalate this issue. I guess not.

  • The issue doesn't happen in this portal - http://www.caseddimensions.com/scsm_self_service_portal/

  • So it's been over a year and there is still no fix for this? Only work around that I have been able to come up with, is to record all the active work items associated to the user, delete the user completely from SCSM, wait for a connector to pull the user back in, and then assign the requests back to that user.

    Not ideal at all, probably removes them from archived requests, but we care more about the user being able to actually see their requests than about archived requests they opened. Solution is not for everyone, but it works for us. This needs a better fix than "Contact Microsoft."