KB: The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank

KB: The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank

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KB5The 'My requests' view in the Service Manager Self-Service portal takes long time to load or stays blank. This may happen to a limited number of users and those with large numbers of incidents. If you are experiencing this issue please see the KB article below for more information:

KB2868375  - The 'My requests' view in the Service Manager Self-Service portal takes long time to load or is blank (http://support.microsoft.com/kb/2868375)

J.C. Hornbeck | Knowledge Engineer | Microsoft GBS Management and Security Division

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  • Hi,

    I'm experiencing the problem!

    The link in the support page is broken. Could you please tell me the correct url to open a case?

  • You should be able to open a case by going to http://support.microsoft.com and selecting Get Live Help. The direct link for SCSM is support.microsoft.com/.../default.aspx.

  • Is there any additional info on how to fix this besides just "contact" microsoft support?

  • J.C. - I've been working with Microsoft support for 2 months. Still no resolution.  Just frustrated that this is the single thing not working.

  • Rob: Shoot me an email at jchornbe at Microsoft dot com and I'll see what I can do to help.

  • Thanks JC I just sent you an e-mail.

    Rob

  • Just wondering if a fix to this will be included in the next SU update? I worked with the tech and they could not move the issue up the ladder since for some reason I don't have a certain level of support. We have an EA agreement and I thought it came with whatever support would allow to escalate this issue. I guess not.

  • The issue doesn't happen in this portal - http://www.caseddimensions.com/scsm_self_service_portal/