At the Microsoft Management Summit (MMS) a couple of months ago, the Microsoft Virtual Academy team recorded some of our Microsoft MVPs and other SCSM community experts as they provided introductory instruction on Service Manager on a wide range of topics. The whole course put together provides a great way to get ramped up on Service Manager.
The topics for the course are:
Best of all is that it is all FREE! And you even get to earn Academy points and awards!
You can take the course at the Microsoft Virtual Academy here:
Thanks to all the volunteer presenters that contributed content to this course!