How Microsoft Uses Service Manager: Sending Mail to Related User CIs

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Andrew Barton has just written up another good blog post on how to send mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager.  Have a look here:

This is generally good information on how to create notification subscriptions where the recipient users are related to the object that is being subscribed to.

How Microsoft Uses Service Manager: Sending Mail to Related User CIs

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  • Travis,

    I need to send a notification to service owners, customers, contacts, affected users when a computer supporting business services has a change request.  Below is my scenario.  Can you offer some guidance/solution?

    Microsoft Service Manager 2012

    Using the Service Manager Console

    Configuration Item

    Business service – Service Map (VaporWare2)

    Service owner - valid person entered

    Service contact - valid person entered

    Service customer - valid person entered

    Affected Users - valid person entered


    All Windows Computers

    For the specific computer – ABCWin7 (selected)

    Related Items tab

    Configuration Items: Computers, Services, People

    VaporWare2 Business Service (added this service)

    Note: after I related the VaporWare2 business service to the ABCWin7 computer I can see the ABCWin7 computer as a related item in the business service for VaporWare2.  So both CIs are related to one another.

    I want to go to the Configuration Item-Computers-All Windows Computers- for the specific computer ABCWin7 and create a Change Request and have an e-mail notification sent to the Service Owner, Service Contact, Service Customer, and Affected Users of the VaporWare2 business service.

    I have an e-mail Template and Subscription setup.  I am using Related Recipients in the subscription but there are so many object properties with the change request that I can’t figure out which properties I need to send an e-mail to the business service owner, contact, customer, and affected users.


    Francis Fairley

  • @Francis -

    It might be best to use Orchestrator for a scenario like this.  Something like this:

  • @Travis. What is the link you are recommending? I get a not found error..