Andrew Barton has just written up another good blog post on how to send mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager. Have a look here:
This is generally good information on how to create notification subscriptions where the recipient users are related to the object that is being subscribed to.
I need to send a notification to service owners, customers, contacts, affected users when a computer supporting business services has a change request. Below is my scenario. Can you offer some guidance/solution?
Microsoft Service Manager 2012
Using the Service Manager Console
Business service – Service Map (VaporWare2)
Service owner - valid person entered
Service contact - valid person entered
Service customer - valid person entered
Affected Users - valid person entered
All Windows Computers
For the specific computer – ABCWin7 (selected)
Related Items tab
Configuration Items: Computers, Services, People
VaporWare2 Business Service (added this service)
Note: after I related the VaporWare2 business service to the ABCWin7 computer I can see the ABCWin7 computer as a related item in the business service for VaporWare2. So both CIs are related to one another.
I want to go to the Configuration Item-Computers-All Windows Computers- for the specific computer ABCWin7 and create a Change Request and have an e-mail notification sent to the Service Owner, Service Contact, Service Customer, and Affected Users of the VaporWare2 business service.
I have an e-mail Template and Subscription setup. I am using Related Recipients in the subscription but there are so many object properties with the change request that I can’t figure out which properties I need to send an e-mail to the business service owner, contact, customer, and affected users.
It might be best to use Orchestrator for a scenario like this. Something like this:
@Travis. What is the link you are recommending? I get a not found error..