Update on Exchange Connector

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One of the questions I am asked most frequently is “When will the Exchange Connector be supported?”  I’m really excited to announce that the Exchange Connector will finally be an official part of the product and fully supported when we release System Center 2012 SP1 Update Rollup 2 in early April!

At that time, we will release a new management pack (so that the data model part of the EC is sealed as it should be) and some updated binaries for the platform runtime.  Once installed, you will be able to delete the old Exchange Connectors you have, delete the old MP, and create new connectors.  From that point on you will have an Exchange Connector that is fully supported by Microsoft.

We will be introducing a few additional minor features based on feedback and a security audit and fixing nearly all of the known bugs.  We’ll provide more details on those features when the EC is released.  One important feature that we will be supporting is the ability to configure a run as account for each connector.  The core of the code is still the same so the configuration and behavior will be mostly the same.

This plan has been in the works for some time now and the developers and testers have been working on it.  This is the reason that we haven't released a EC 3.0 “RTM” release.  “RTM” was sort of meaningless anyway since the EC 3.0 is not officially supported.  Thus, there won’t be an EC 3.0 RTM release.  The next release will be in April in the product!

Feel free to share your shouts of joy in the comments below!  This is a happy day! :)

Update on Exchange Connector

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  • Sweet! Early April eh!? On my TODO list post-MMS!


  • Best news ever!!! Big up to the Product Team for this one.  I know a lot goes into it, so THANK YOU SOOOO MUCH!!!

  • yya

  • Great News Travis, will be much appreciated by all SCSM customers.

  • Great news!! Thanks for all the effort on making this happen!!

  • Early April? This better not be an April Fool's setup ;)

    Glad to hear the news! EC is an important part of our SCSM processes. Can't wait to see the new version and to have official support for it :)

    When you put this thing together so long ago, did you think it would become so important? :)

  • Nice post

  • That's great news!  Looking forward to it.

  • Right now comments from user/analyst replies are marked private (actually "null" I believe) when processed by the Exchange Connector.  Will this be a configurable feature in the new release?  We use the EC quite a bit, but then subsequent notification emails don't include analyst comments.


  • Will the new supported EC have the Send E-mail function for both Incidents and Service Requests?

  • @Marcel -

    Send Email will not be productized as part of this just yet.  That's still on the to do list.

    @Aaron -

    Yes, that's why I spent so many nights/weekends on it.  :)

  • Thats realy good news.

    can we change workitem status via mail?

  • @firat yasar -

    Yes, you can resolve or close an incident or mark a service request completed.

  • Okay, you made my day, my year and I am no longer having to say I am sorry.  Hurray and thank you so very much