System Center 2012 SP1 – Service Manager is Generally Available!

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This morning we announced the availability of System Center 2012 SP1.   You can read more about the release on the System Center blog:

New features for Service Manager in System Center 2012 SP1:


Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization. Chargeback illustrates how you can use System Center 2012 Service Pack 1 (SP1) in a cross-platform environment where you use multiple Service Manager components to achieve your business goals.

In Service Manager, chargeback consists of a new node in the Administration workspace, new OLAP data cubes, and sample Excel reports.

Improved Operations Manager Integration

An System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.

To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.

SQL Server 2012 Support

All databases used by Service Manager are supported on all editions of SQL Server 2012.  Service Manager also supports Always On.

Windows Server 2012 and Windows 8 Support

All Service Manager roles, except the Self-Service Portal SharePoint web parts, are supported on all editions of Windows Server 2012.

Windows 8 is supported for the Service Manager console and for end-users accessing the Self-Service Portal.

System Center 2012 SP1 – Service Manager is Generally Available!

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  • Two problems:

    1. i not look a cloud server package download link.

    2. SCSM 2012  SP1 Support SharePoint 2013 ?


  • Hi

    Where can we find list of bugs fixed in SP1?


  • [Where can we find list of bugs fixed in SP1?]


  • Yeah, bit surprised and disappointed about the lack of SharePoint 2013 support. But I guess theres good reason for this missing.

  • Just would give a donut to find an actual link for the SP install (not the beta)

  • Hi Travis,

    We are getting this error when we install the SCSM 2012 sp1 console ,

    An error occourd while executing a custom action:_Inst_APM_PerfCounters.A591E3B4_D228_431D_BF89_99D52C8FFB76 This upgrade attempt failed before permanent modifications were made. Upgrade has succesfully rolled back to the original state of system. Once the correction are made, you can retry upgrade for this role.

    How do I fix this error?


  • Hi Travis,

    Any update for this issue?

  • @Firat - please open a support case so our support engineers can look into it.

  • Hi,

    I had the same issue "custom action:_Inst_APM_PerfCounters.A591E3B4_D228_431D_BF89_99D52C8FFB76" on a Windows 7 x64, and solved it (my last step) by uninstalling the "Microsoft .NET Framework 3.5.1" in the windows features, rebooting, and re-adding it.


    Patrick Massie