Quick Create Incident

Quick Create Incident

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A while back we blogged about a solution to quickly apply a template to an incident using the task pane instead of opening the template picker dialog.

http://blogs.technet.com/b/servicemanager/archive/2011/09/08/incident-quick-templates.aspx

Well, now the esteemed Patrik Sundqvist (MVP) has created an additional solution that allows you to create an incident from a template by choosing the template from a flyout menu in the task pane.  Nice!

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He has kindly shared that solution with everybody on the TechNet Gallery:

http://gallery.technet.microsoft.com/Quick-Create-Incident-008e394c

You can read more about how he built the solution and how to configure it on his blog:

http://blogs.litware.se/?p=1492

 

Thanks for sharing Patrik!

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  • It would also bee nice to have the same feature in service request