Free Training! Microsoft Virtual Academy Course for Service Manager 2012

Free Training! Microsoft Virtual Academy Course for Service Manager 2012

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Check it out.  Taught by yours truly.  Funny thing – I took the exams too and actually missed a question.  :)

https://www.microsoftvirtualacademy.com/tracks/system-center-2012-orchestrator-service-manager

Abstract:

​In this course, we will discuss how the System Center 2012 Orchestrator and Service Manager components enable you to deploy, automate, update, and manage service offerings within your private cloud. Microsoft’s approach to self-service delivery will be discussed, and how System Center responds to end-user service requests. We will cover methods to challenging operational issues, and how using Orchestrator and Service Manager can allow the IT Pro to automate, standardize and offer self-service IT processes in the private cloud.

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  • No surprise that you missed a question when you have things like "What does the Data Warehouse Connector do"... When there is no such thing. Anyway... good presentations... almost done.

  • There are DW connectors in SCSM 2012! :)

    There is one from SCOM -> DW and another from SCCM -> DW.  They are used to bring data to the DW that don't necessarily need to be cluttering up the CMDB.  

    SCOM: Alerts

    SCCM: Software update compliance data and power management data.

    Over time we will hopefully add more data coming from theses connectors so that we have a single centralized DW for SC.

  • Microsoft provides so many different services and applications for various uses. But understanding them needs proper training. There are so many certification courses also available by Microsoft.

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  • Microsoft provides so many different services and applications for various uses. But understanding them needs proper training. There are so many certification courses also available by Microsoft.

  • Travis,

    The MVA courses on System Center 2012, Service Manager references several times using the Exchange Connector for linking between MS Exchange and Service Manager.  Has Exchange Connector now been accepted as an official supported part of System Center 2012?  Last I heard, it still was not officially supported.

    Thanks

    Chuck Roy

  • Correct.  It is still not officially supported by Microsoft.

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