System Center 2012 - Service Manager
The Infrastructure Planning and Design team is pleased to announce that the IPD Guide for System Center 2012 - Service Manager is now available for download!
Download the IPD Guide for System Center 2012 - Service Manager.
This guide can help your organization more quickly benefit from this platform for automating and adapting IT Service Management best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL). This guide takes you through an easy-to-follow process for successfully designing the servers and components of a Service Manager implementation. The result will be a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.
Thank you to Vijay Aski, Thomas Ellerman, Dmitry Garaev, Rajat Kumar, Arjan van de Rest (Capgemini), Ranganathan Srikanth, Darko Vukovic, Kathleen Wilson, and Dave Winter (Dynamic Systems Integrators, LLC) for providing feedback on this or the previous version of the guide.