Out of the box the portal header says ‘SMPortal’ like this:
That’s not something that you want to present to end users obviously. Fortunately this is super easy to customize since this is just basic SharePoint site customization.
To change this make sure you are accessing the site as a SharePoint site administrator. Just above where it says SMPortal there is a drop down labeled ‘Site Actions’.
Pull down that menu by clicking on it:
And click on Site Settings.
That will take you to a page that looks like this:
On the middle column there under the Look and Feel section click the ‘Title, description, and icon’ link.
You can change the title and the URL path here. You probably don’t want your URL to have SMPortal in it either. In the example above I changed the title to Contoso Electronics and the URL to /ServiceDesk. You can also specify a graphic file that will show up in the header area.
After clicking OK my site now looks like this:
Notice the URL too!
There are lots of customizations you can make to the portal just using standard SharePoint functionality. Just experiment by clicking around in Site Settings and try out some things!
When I initially tried to add a logo, it didn't show up anywhere on the self service portal.
I did manage to get a logo to be visible by going to the site level administrator with SharePoint and enabling the publication infrastructure at the top site level. This does have some side effects e.g. the quick launch option is no longer available in site settings although there is now a navigation option (which you can see in the blog screenshots) which actually has more functionality than the quick launch (e.g. I can add items to launch in a new window from the SCSM web console).
I guess the wider question is what changes to the SharePoint site are supported? And will future Service Manager releases break any SharePoint customisations? Only time will tell ;-)