In Service Manager 2010 we had an announcements section of the self-service portal out of the box. Out of the box the Announcements view is still there in the Administration workspace in the main console, but there isn’t a web part out of the box on the portal to display those announcements. The reason for this is simply that we ran out of time in the Service Manager 2012 development cycle to build and test an announcements web part that would display the announcements out of the Service Manager database. There is a workaround which is to add a SharePoint announcements web part to your portal. The upside of this is that it is super easy to do and you can control what columns are displayed, etc. The downside is that you don’t get some of the benefits of using announcements coming from SCSM. You can’t control the visibility of announcements using user roles. You can’t create the announcements using the SCSM SDK/PowerShell. You also have to maintain the announcements separately from SCSM.
At some point I may create a CodePlex project to create a simple announcements web part. Mostly I want to do this to show how to build a web part but it would also be a useful solution as well. If there is enough demand for it, we’ll also consider adding it to a future version of System Center out of the box.
In the meantime though, I’ve wanted to blog how you could use Orchestrator to publish your announcements from SCSM to SharePoint. Anders Bengtsson, one of our Premier Field Engineers beat me to it though.
Check out his blog post on how to do it:
Thanks for writing that up Anders! Nice blog post.
I would really like to see the announcements be a SCSM web part again and ideally I would like to have a link in the left column of the SMportal (under the My Activities link) that would take someone to the announcements page. As an added feature, if the link could somehow change color or be highlighted when there was a new announcement posted, that would help to catch someone's eye.
The biggest problems I have with using the default SharePoint announcements web part is that it takes up a lot of real estate on the screen and it just doesn't look as nice as the rest of the page. Another issue is that it is not easy to support multiple languages with the announcements unless you post them in every language needed. In my case we are a global company with employees who read/speak 10+ languages so having the ability to create the different language versions of the announcement in SCSM and then displaying them on the portal in the users set language would be very cool.
Please ask the team to have this ready for SP1. Thought it was a great feature in 2010.