In Service Catalog portal, the Create Generic Request button is wired to create an Incident. Although you can modify the Generic Request Incident Request Offering, you cannot change the Generic Incident Request Template.
Customers have asked ability to change it so that the Create Request on the home page creates a Service Request instead of incident. Though this is not possible in the UI, but it is possible to do with simple XML editing.
To make sure we are on the same page I am illustrating below the button I intend to change Change the Create Request button to create a Service Request instead of Incident.
<RequestOffering ID="ServiceManager.ServiceCatalog.GenericIncidentRequest.GenericRequestOffering.EN" InstanceName="Generic Incident Request (EN)" Title="Generic Incident Request (EN)" BriefDescription="This request allows you to submit the incident" Overview="Please fill in the form below tosubmit your request" Status="System.Offering.StatusEnum.Published" TargetTemplate="Template.cf7124c72be4425a9ef59c83ab1c7e39">
<Source Id="00000000-0000-0000-0000-000000000000" Ordinal="0" ReadOnly="false" Optional="false"ControlType="System.SupportingItem.PortalControl">
<AddressableOutput OutputName="Token: Portal User Name" OutputType="string"/>
You are done
Hi Travis ,
Is there any possible to define the Service Request ID length to more number ,such as default is 4 digit to 7 ,8 digit ?
I am wondering if the UI can be modified at all. I have a requirement that asks me to overhaul the Service Manager Portal Web Portal. I am also wondering if there is a way to connect a generic form with Sercive Manager.
Is this any possibility to make the same for Change Requests to publish them with self-service portal?