February, 2012

UPDATE: Feb 14 2012 – Please read Given some additional testing we have verified that there is an issue here. The code that applies a notification template will place curly braces (i.e. { and } ) around the GUID in the notification that is sent...

This blog post assumes that you have already configured your Service Level Objectives. If you need a tutorial on that then please review SCSM 2012: Service Level Management Now assuming you have setup your Service Level Objectives, it is very easy...

Key Performance Indicator : A Key Performance Indicator (KPI) is a visual cue that communicates the progress made toward a goal. The important properties of a KPI are Current Value, Goal and Status. Some examples of KPI are % of escalated Incidents...

This is a pretty common question – How do I change the ‘Need Help?’ text to something else?  Similarly people want to change the description text.  This is the part of the portal that I am talking about: Personally , I really don’t like the...

This is the fourth post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. OLAP Cube Partitioning Each measure group in a cube is divided...

One of our partners – LINK Development – localized the 2010 self-service portal to Arabic. I announced this on our blog awhile back. http://blogs.technet.com/b/servicemanager/archive/2011/05/25/new-scsm-solutions-from-partner-link-development...

This post was written by Andrii Malinovskyi, one of the testers on our team.  Thanks Andrii! ============================================== Runbooks are imported from System Center Orchestrator using the Service Manager - Orchestrator Connector....

In Service Manager 2010 we had an announcements section of the self-service portal out of the box.  Out of the box the Announcements view is still there in the Administration workspace in the main console, but there isn’t a web part out of the box...

In System Center 2012, because the portal is based on SharePoint 2010, it is possible for the user to self-select the languages displayed subject to the SharePoint administrators configuration. Here are the steps to enable this: 1) Install whatever...

This is the fifth post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. OLAP Cube Processing When a cube has been deployed and all...

The Service Manager 2012 data warehouse provides users with 7 cubes out of the box. Here is the SM console with Cubes view SM Console Cube View Description The bottom pane of the console shows the Measures, Dimensions and KPIs available on...

  You must have SharePoint Enterprise to use SharePoint PerformancePoint dashboards.  Go here to learn about upgrading to SharePoint Enterprise if you haven’t already. Enable the SharePoint Server Publishing Infrastructure and PerformancePoint...

Update June 7th 2012 - This blog post is now obsolete . The prerequisite MPs are now included in the Cloud Service MP download package. This is from one of our datacenter TSPs, John Savill. Thanks for writing this up John! ==================...

In Service Catalog portal, the Create Generic Request button is wired to create an Incident. Although you can modify the Generic Request Incident Request Offering, you cannot change the Generic Incident Request Template. Customers have asked ability...

This blog post was written up by Martha Amirzadeh, one of the senior developers on the System Center engineering team.  Thanks Martha! ========================================= Before we start on how to write a custom Webpart let’s find out why would...

This is the third post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Modeling the OLAP Cube in a Management Pack The ability to...

Introduction Service Manager 2012 data warehouse provides users a model-based approach to build OLAP cubes. Cubes help us to analyze the Measures (like IncidentAssginedtoUser Count) defined on facts and dimensions (Incident Counts) on a multidimensional...

This is the first post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Introduction of OLAP Cubes OLAP (Online Analytical Processing...

This is the second post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Architecture Overview In the figure below, a snapshot from...

This is the sixth post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Cube Deployment Deployment of cubes leverages the SCSM v1 deployment...

This is the seventh post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Common Issues in Debugging/Troubleshooting Processing Failures...

This is the eighth and last post in a series of posts detailing the capabilities of OLAP cubes in the Data Warehouse, a new feature that enables self-service reporting functionality added in SCSM 2012. Unregistration and Reregistration of SM to DW or...

Service Catalog is a great addition in Service Manager for the System Center 2012 release. While I do want that to be THE catalog for all the services in the enterprise, but in realityevery Enterprise has legacy systems which will be hard to move over...

Following the release of System Center 2012 Release Candidate, Microsoft is pleased to announce the availability of the Release Candidate of the Orchestrator Integration Packs for the following System Center 2012 components: System Center 2012 Virtual...

We will add a new product family to your WSUS server today – System Center . The System Center product family will contain updates for versions 2012 and higher of System Center products, which include System Center 2012 , a product that combines components...