FAQ: Why Doesn’t My Request Offering Show up in the Category View of the Service Catalog?

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In order for a Request Offering to show up in the Service Catalog all of the following must be true:

1) The Request Offering Published property must be ‘Published’

2) The Request Offering must be included in a Service Offering

3) The Service Offering that includes the Request Offering must have the Published property equal to ‘Published’

4) The Service Offering must be included in a Category (list).  The Category list can be edited in the Lists view.  It’s called ‘Service Offering Category’.

5) The Service Offering Language must match the language of the browser you are using to connect with.  A common mistake is to choose ‘English’ as the language when you are connecting with a ‘English (United States)’ browser.


The Service Catalog is organized like this:

Category 1

                Service Offering 1

                                Request Offering 1

                                Request Offering 2

                Service Offering 2

                                Request Offering 3

Category 2

                Service Offering 3

                                Request Offering 4


If you’re doing it right every Request Offering should have a Service Offering and a Category shown in the List View:



The Category view would look like like this:


FAQ: Why Doesn’t My Request Offering Show up in the Category View of the Service Catalog?

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  • @travis,

    Hi Travis,

    I actually had this same issue, however changing it my "locale (South Africa) did not seem to work. I actually had to choose the very top languauge option. The one with nothing selected. That fixed my issue. Just my little add-on.

    Thanks for a great blog as always,


  • Hi,
    I've done all of this, still new service offerings are not shown in correct language. They are shown only in English US, either if i have set service offering language to none/blank or if it is set to the other language (that the user can change to in SharePoint). Even tried changing preferred browser language for IE.

  • Issue doesn't happen in this portal - http://www.caseddimensions.com/scsm_self_service_portal/