November, 2011

In preparation for your upgrade to SCSM 2012, you will want to set up a Pre-Production environment to test the upgrade in first.  You will want to make sure that the upgrade goes smoothly and that your customizations are preserved as expected. ...

Read this bog post first: http://blogs.technet.com/b/servicemanager/archive/2011/11/08/request-offering-wizard-overview.aspx   In SCSM 2010 we had an Active X control that was used to look up the local computer name that the user was running the...

This blog post was written by Neil Lydick,one of the developers on the Service Manager team.  Thanks for the write up Neil!  This is very comprehensive! Before you read this post you should read Sean Christensen’s excellent overview of the Service...

This is a follow up post to the Request Offering Wizard Overview post and was also written by Neil Lydick. Two Query Results settings cannot be modified in the UI and require manual edits to a configuration file or management pack. These settings include...

Update: 11/19/2011 - Please note: For now this solution has only been tested with Orchestrator Beta . More info will come soon on when SCO RC will be supported. Update 11/22/2011 – Important ! The Cloud Service Process Pack will not be upgradeable...

One of our implementation partners – Acceleres – is hosting a webinar on implementing SCSM 2012 this week.  Here’s the details. Microsoft System Center Service Manager 2012 Implementation Webinar 11/17/2011 10:30AM PDT Service Manager 2012 RTM version...

It supersedes SP1 Cumulative Update 2 (CU2) and contains a superset of the fixes that are provided in SP1 CU2. It can be applied to SP1 CU2 or directly to a Service Manager 2010 SP1 installation. This update contains a set of bug fixes to the Service...

Have you downloaded and started testing the Systems Center - 2012 Service Manager Beta yet? If you have, We would like to hear from you! Please tell us what you think by completing the Service Manager Beta Usage Survey Allow about 20 minutes to take the...

Have you downloaded the Systems Center - 2012 Service Manager Beta and installed it yet? If you have, we would like to hear from you! If you have installed the beta, please tell us what you think by completing the Installation Survey . Allow about 15...

Fletcher Kelly (@fskelly), who works at one one of the early adopters customers for SCSM shares his upgrade experience and tips with us below.  You’ll remember Fletcher from his earlier guest blog post on Setting up a Pre-Production Test Environment...

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted...

This is a follow up post to Demo: Automating Service Request Fulfillment from the SCSM Service Catalog with Orchestrator .  You’ll definitely want to watch that one first so that this one makes more sense. In this demo video I show some real world...

In order for a Request Offering to show up in the Service Catalog all of the following must be true: 1) The Request Offering Published property must be ‘Published’ 2) The Request Offering must be included in a Service Offering 3) The Service Offering...

Background blog posts for this blog post: Introduction to Service Manager 2012 Service Catalog - Part 1 Request Offering Wizard Overview ========================= Nobody wants to be the poor guy that has to fulfill the routine service requests manually...

Neil Lydick, one of the devs on our team, came up with this handy PowerShell script with a recursive function that displays the data model in a PowerShell window. Blue classes are abstract. White classes are non-abstract (aka “concrete” classes). Red...

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted...

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted...

One of our partners - VAS Value Added Services GmbH  - will be hosting a no cost webinar on the service catalog in December.  Here are the details. 1. Webinar “Service Request Fulfillment” with SCSM 2012 Date:                   ...