SCSM 2012 CTP2 Is Released (TAP Only)

SCSM 2012 CTP2 Is Released (TAP Only)

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Just wanted to let you know about another important milestone which has been reached in the SCSM 2012 development lifecycle.  We have released the CTP2 build to TAP customers and partners on schedule.  This will be the final non-public release before we get to the public beta towards the end of Q3 CY 2011.  I’m sure you are all anxious to get your hands on SCSM 2012 bits, but unfortunately this is still a release that is limited to TAP customers and partners.  I will be posting some new extensive demo videos in the next week or two so that you can all see what is coming and where we are at.

Official announcement:

We are proud to announce the release of System Center Service Manager 2012 CTP2, which is feature complete and higher quality than any previous release of Service Manager. This release will be available to TAP customers and partners via Microsoft Connect and delivers the ability to upgrade from SCSM 2010 SP1 with improved scale / performance and numerous enhancements that will benefit System Center customers and partners.

System Center Service Manager 2012 contains new functionality that includes: a Sharepoint-based Self-Service Portal; Service Catalog and Service Request with integration to VMM and Orchestrator; SLA support for both Incidents and Service Requests; Release Management with Parallel Activity support; Enterprise-scale Data Warehouse and Reporting with OLAP support; and numerous other enhancements requested by customers and partners.


Key Enhancements in CTP2

  • Service Manager is now upgradable to Beta.
  • Authoring tool support for customer customizations.
  • Performance improvements above SP1 with larger dataset
  • Bug fixes for all areas including UX and customer / partner reported issues

At this point we are FEATURE COMPLETE and it is just bug fixing and a handful of DCRs based on customer feedback of the CTPs and betas until we release SCSM 2012.

Thanks for all your input into what this release should look like.  I’m sure we won’t address every bug and feature request that has been made but hopefully you are all more than satisfied with the new feature set, quality, and improved performance.

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  • Do you have any plan to make SCSM 2012 beta public available?

  • @Anton -

    yes the beta will be public.

  • where I can downlaod SCSM 2012?

  • @Fayaz

    SCSM 2012 is only available to TAP customers right now.  IF you are a TAP customer you should have received information on how to download it from Connect.  If you are a TAP customer and you didnt receive that information, please contact Nigel.

  • SCSM 2010 was available to me in connect before it was released to public.

    However I am not able to see SCSM 2012 in my connect login.

    Please advise.

    Regards,

    SD

  • @SD -

    Please contact Nigel Cain if you are a member of TAP and don't have access to the TAP Connect site.

  • Ok...so we're now in Q4. When can we expect it?

    Thanks,

    Doug

  • Travis, just curious if theres any updates on the public beta release?

    I am also very curious if the new version will include office hours and proper "on hold" status functionality that stops the SLA clocks from ticking.

  • Sorry, downloading it now, so that will allow me to find out the answer to my other question too!

  • @Travis thanks downloaded and installed scsm2012..it is amazing..I like it very much. It will be one of the best ITSM toll soon