June, 2011

Issues that are fixed in this hotfix This hotfix fixes the following issues that were not previously documented in the Microsoft Knowledge Base: Issue 1 When a class or a class extension that has a decimal data type is defined and populated, the scale...

Let’s say you want to get the GUID of an enumeration.  You could query the database EnumType table for it by following instructions in this blog post or you could use SMLets . Here is how you do it using SMLets: Hopefully you already know the non...

Let’s say you have a workflow that you want to behave differently based on the selection in a checkbox on a form. If it is checked you want to do one thing. If it is not checked you want it to do another thing. To do this you want to use the If...

Sometimes you just want to hide a console task don’t you?  Take for example the useless ‘Request Input From User’ task.  Especially if you are using the SendEmail solution from the Exchange connector the ‘Request Input from End User’ task is...

It’s hard to believe that it has been more than a year ago that I originally released the CodePlex solution for basic incident SLA management for SCSM.  The solution was originally intended to be primarily an example of how to create custom Windows...

We just published this Hotfix and KB article so if you’re seeing issues with the Active Directory Connector when DCs switch over or a DC is restored from backup then this one’s for you: This article describes a hotfix package that resolves an issue in...

When we originally released the portal source code back in March it only contained the English display strings.  We have now added the resource files for all the other 20 languages to the download package now.  The build/deployment guide also...

Some customers have asked how they can hide the Urgency drop down on the self-service portal request form: This is really easy to do provided the source code . You just need to open the CreateRequest.cs file in Visual Studio and add these two...

I’ve had this request quite a few times over the last year to be able to copy an incident and I wanted to see how hard it would be to do. I started by trying to do it with SMLets and got about 95% of the way there but no matter which way I tried I couldn...

The short answer is that we keep data in the warehouse for 3 years for fact tables and forever for dimension and outrigger tables. Antoni Hanus, a Premier Field Engineer with Microsoft, has put together the detailed steps on how to adjust this retention...

SCSM 2010 has a very simplified ( too simple?) portal interface for users to submit change requests.  SCSM 2012 will dramatically improve on this by introducing a service catalog.  More details on that and a demo can be found in the SCSM 2012...

This article describes a hotfix package that resolves some issues in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1). Issue 1 After you install Cumulative Update 1 for System Center Service Manager 2010 SP1, the following events that...

The Microsoft Solution Accelerators Team has a new IT governance, risk, and compliance (IT GRC) Solution Acclerator beta release you should check out. It’s called the the Data Classification Toolkit (DCT) for Windows Server 2008 R2 and it helps...