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Marcel Zehner just informed me this morning that he has released version 2.0 of his CodePlex project for Opalis Integration Pack for SCSM.  Congrats Marcel and thanks for sharing this with the community!

Here is the list of activities that the integration pack now provides:

  • Auto-Close resolved Incidents
  • Auto-Close resolved Problems
  • Auto-Close completed Change requests
  • Get overdue Incidents
  • Get escalated Incidents
  • Get unassigned Incidents (not assigned to Analyst)
  • Get unassigned Incidents (not assigned to Support Group)
  • Get unassigned Incidents (not assigned to Analyst nor to a Support Group)
  • Get unassigned Problems
  • Get unassigned Change Requests
  • Get overdue Change Requests
  • Get unassigned Manual Activities
  • Get overdue Manual Activities
  • Get Review Activities without Reviewers
  • Export unsealed Management Packs

You can get more details on the solution and some examples of using it on Marcel’s blog.

The CodePlex project site and download location are here:

http://scsmoip.codeplex.com/