SCSM Deep Dive Summit

SCSM Deep Dive Summit

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Back in February we hosted a Service Manager Deep Dive Summit where the Program Managers from the product team presented on various topics in depth:

  • Incident and Problem Management – Ketan Ghelani
  • Change Management  - Vladimir Bakhmetyev
  • CMDB & Connectors – Marc Umeno
  • Reporting and DW Administration – Chris Lauren
  • Customizations – Travis Wright

All of these sessions were recorded and are posted up on the Web now.  You can watch all of them on Sean Christensen’s Vimeo site or they are embedded below for your viewing enjoyment.

Incident and Problem Management

Change Management

CMDB & Connectors

Reporting and DW Administration


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  • Reporting and DW Administration freezes for me after 13:04, it continues to play but the audio and video hangs.

    Great post!

  • The Reporting and DW video is corrupted.  It freezes at 13:04 and no further video can be played.  I tried with multiple browsers without any luck.  Can it be re-uploaded???

  • It looks like Sean re-uploaded the video at: