April, 2011

I’ve had this question so many times lately that I’ve just got to write a blog post about it!  This is the scenario… Create an AD connector Import users (or really any other kind of object – computer, printer, group) via that connector The user account...

This post will discuss our experiences defining and extending the SCSM incident data model and forms used in our SCSM implementation. Our team (MPSD) provides a comprehensive monitoring and management service used by Microsoft.com, TechNet, Windows Update...

Quite a few customers have asked us over the last couple of years if we would localize Service Manager into Arabic.  Since Arabic is what is called a “bi-directional language” there is some significant additional work we would have to do in the infrastructure...

This is a continuation in a series of blog posts on using SMLets Beta 3. Previous blog posts in this series: Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM Using SMLets Beta 3 Post #2–Using Get-SCSMEnumeration...

This is a continuation in a series of blog posts on using SMLets Beta 3.  Previous blog posts in this series: Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM I was talking to a customer today and they wanted...

Yesterday we released SMLets Beta 3 .  This will be the first in a series of posts on using SMLets Beta 3. To start out with let’s answer a question in the comments on the release announcement blog post from Sam: I also wanted to ask you about the...

Today we released a major new release of SMLets – Beta 3!  Download the new release at the CodePlex site . Jim Truher and I have been hard at work adding a lot of new capabilities, cmdlets, testing harnesses, scripts, cleaning up the code base, and...

Marcel Zehner has created a new Opalis integration pack for SCSM.  So far it includes the following activities: New Features in V1.5: New Activity "Autoclose completed Change Requests" New Icons for better visibility New Activity "Autoclose...

A customer I visited last week had a requirement to show whether or not an affected user was a VIP or not.  Their current system has a little red label next to the users name that indicates whether they are a VIP or not.  My challenge was to...

This is a continuation of the Tasks series of blog posts: Tasks – Part 1: Tasks Overview Tasks - Part 2: Custom Console Tasks for Create, Edit, Delete In this blog post we will look at creating command line console tasks. These are the...