Marcel Zehner over at SCSMFAQ.ch has recently built and made available a new Opalis integration pack for SCSM!  For now it includes three new workflow activities:

  • Auto-close Resolved Incidents
  • Auto-close Resolved Problem
  • Export Unsealed Management Packs

He is looking for feedback and suggestions on what else to include.

More details and download here:

http://blog.scsmfaq.ch/2011/03/29/opalis-integration-pack-extension-for-service-manager/

Nice work Marcel!  Looking forward to seeing what else you come up with!