March, 2011

The feedback on the self-service portal has consistently been that it needs to be more customizable. That is by far the #1 feedback item on SCSM 2010. The types of desired customizations typically fall into these categories: change the text shown...

Here are the schema diagrams you’ve been waiting for! If you’re not familiar with developing management packs, writing your first few custom queries against the data warehouse can be intimidating. The database schema is based on the common...

Andreas Rynes, a Microsoft Consulting Services consultant, has come up with a clever solution to a problem. The problem is how to surface up the contained activity details to the change request level. This makes it easier to format/send notifications...

Service Manager 2010 SP1 now officially supports Windows Server 2008 R2/Windows 7 SP1 and SQL Server 2008 SP2.  I guess that’s about all there is to say about that.  :)

The Microsoft Solution Accelerator and the System Center teams are pleased to announce the availability of the Microsoft IT GRC Process Management Pack SP1 for System Center Service Manager. This SP1 update takes advantage of the improved functionality...

If you've watched my Reporting and Business Intelligence with Service Manager 2010 webcast and followed along in your environment, you may have unintentionally created a report which displays enumeration guids instead of Incident Classification strings...

Marcel Zehner over at SCSMFAQ.ch has recently built and made available a new Opalis integration pack for SCSM!  For now it includes three new workflow activities: Auto-close Resolved Incidents Auto-close Resolved Problem Export Unsealed Management...

Ever since Windows Phone 7 was launched late last year there’s been a growing buzz surrounding Microsoft’s new phone OS, and with the recent announcement that the Windows Phone Marketplace had surpassed 10,000 apps in those 4-5 months and was growing...

Are you going to MMS 2011?  If so then you won’t want o miss all the great System Center Service Manager related sessions we have planned.  There will also be a lot of Hands On Labs and Instructor Led Labs to check out.  You can get all...