February, 2011

I’ve had this question come up a few times now, so to avoid repeating myself I’ll just blog about it! :) Scenario: Affected user receives an email from the service desk requesting additional information.  The affected user replies to the email providing...

There really isn’t a lot of information out there about reporting so I’m just going to start putting some things out here in the blog as I come across them.  Hopefully, these little posts will eventually add up to something meaningful collectively...

Cased Dimensions, a Microsoft partner that offers a SLA management solution on top of Service Manager released their management pack awhile back .  Since then it has seen some additional improvements and new features.  They have put together...

If you do the following: 1) Install the SM Management Server RTM 2) Upgrade the Management Server to SP1 3) Try to install the SP1 portals the setup will block you.  This is kind of annoying!   Here is how you workaround it…. (do at your own...

One of our TAP customers, Alexsander Popov, came up with a clever way to handle review activity approvals in email. The Exchange Connector requires that an email be sent with the work item ID in square brackets in the subject and some configurable keyword...

Gary Davidson, the Chief Software Architect at Interclick , has created a new SCSM CodePlex project called SCSM Façade.  The intention of the SCSM Façade project is to make programming against the SCSM SDK a little less abstract.  Because SCSM...

SCSM seems to be extra popular in Sweden and quite a few of our most knowledgeable experts in SCSM are up there.  It must be because it’s too cold to go outside so they just play around with SCSM all day! :) Those of you on the SCSM forums have no...

The first cumulative update for SP1 is now released. This must be applied on top of a SP1 installation. It fixes the following issues: Extending a large-volume class hangs the console indefinitely Adding 25th child item on a list results in an...

A while back I wrote a blog post called Breaking All the Rules: Reactivating Closed Incidents . Although all the best practices say you shouldn’t do that kind of thing, there are just some cases where you need to break the rules. There are similar...

As I mentioned recently instead of having a “resource kit” we have set up a Tools/Donwloads page on TechNet.  From there we can link off to useful tools that Microsoft, partners, or the community has built.  We can then use different distribution...

Awhile back I wrote a blog post about how to programmatically manipulate Enumerations (aka List Values. See blog post – Programmatically Working with Enumerations . One thing I didn’t really explain was how to get the DisplayString of an...

One of the main new components promised in the “ Resource Kit ” was a Visio diagram of the data model.  I’m pleased to announce the release of that data model diagram today in an updated Job Aids download package .  The new Job Aids package...