Marcel Zehner, a consultant located in Bern, Switzerland has started a new SCSM blog and already has a bunch of great posts on there.  I’ve added his blog to the blog roll on the left nav over there.

Here are some of his blog posts so far:

Make Service Manager Customer-aware

Mobile Devices and SIM Cards

Auto-Close resolved Incidents

Service Manager Workflows – Part 1

Adding a custom field to Incident Forms

Automated Change Requests using Microsoft Opalis

CSV Import of Objects

Custom Icons for Views and Folders

Relations between Objects

Creating Classes

I’ll link to some of his blog posts in the future just to raise awareness of the goodness going on over there.

Really great work Marcel!  Thanks for sharing with all of us!

 

If you have a great SCSM blog that you would like to share more broadly, let me know and I’ll add you to the blog roll – twright@you.know.where.com