January, 2011

Awhile back I announced that there would be a “resource kit” for Service Manager which would include a bunch of things that we already had put out on the blogs like… Bulk Enumeration Value Creator Spreadsheet Ramp up materials...

This is a guest blog post from a Microsoft Consulting Services Senior Consultant – Andreas Rynes. He has become a Service Manager expert lately and has come up with a really innovative solution I wanted to share with you all. The scenario that Andreas...

Customizing Forms in SCSM can be pretty tricky.  It seems like it is going to be really easy – just drag, drop, move, resize, etc. right?  Well – yes, if you know a little bit about what is going on with the technology involved and have seen...

This is a continuation of a series that I started here: Customizing Forms – Part 1 – Adding a New User Picker Control to the Incident Form In this example we’ll look at a different scenario a customer brought up.  In this case the goal is to add...

I hope none of you ever have to do this but it does come up occasionally and it’s good to know how to do this just in case…. Sometimes when you go to remove a management pack in the console you will discover that you can’t because there are some other...

Lieberman Software’s Enterprise Random Password Management product allows a privileged user to “check out” a system password for a configurable period of time.  The password is randomly generated so that effectively only the user checking it out...

For those of you who sign-in to comment on the TechNet Blogs, there is a change coming on January 27 th 1:00 pm (PST) regarding user accounts and profiles. Please click here to read about this change. If you have questions please leave a comment on the...

This blog post was written up by one of our Senior Escalation Engineers in Microsoft Support – Richard Usher.  Thanks Richard! ======= After installation and when you are trying to connect to a list of Service Manager Servers, the list may be empty...

We have addressed all the bug reports and feature requests that were reported on the SMLets CodePlex site and compiled a new beta 2 of SMLets with SP1 of SCSM.  Some of the more significant improvements are: Added support for a –SupportGroup parameter...

Marcel Zehner, a consultant located in Bern, Switzerland has started a new SCSM blog and already has a bunch of great posts on there.  I’ve added his blog to the blog roll on the left nav over there. Here are some of his blog posts so far: Make Service...