System Center Service Manager 2010 SP1 Available for Download Now!

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Hello Service Manager fans,

After a very successful launch of System Center Service Manager 2010 last April, Microsoft is pleased to announce the release of Service Pack 1, which is available NOW on

System Center Service Manager 2010 SP1 addresses critical feedback received from customers and partners and provides greater language support, improved performance capabilities, and a number of usability enhancements.

With Service Pack 1 for System Center Service Manager, language support for the entire product is added for the following languages:

  • Czech
  • Danish
  • Greek
  • Finnish
  • Dutch
  • Norwegian (Bokmål)
  • Polish
  • Portuguese (Portugal)
  • Swedish
  • Turkish (using Latin Collation)

In addition to the additional language support, over 500 improvements were made to address issues and customer change requests.

SP1 also provides official support for SQL Server 2008 R2.

A few other important notes about the bits:

  • SP1 supersedes Cumulative Update #3.  You can install SP1 on top of CU1, CU2, or CU3 or just on top of the original 2010 RTM bits.
  • You can upgrade Retail –> Retail and Select-> Select.  We haven’t tested and therefore don’t officially support upgrading Eval-> Eval but you are welcome to try it.  It will probably work.  Eval –> Retail and Eval –> Select is unfortunately still not supported.
  • Please make sure you read the upgrade documentation on the procedure to upgrade.
  • Don’t forget to also upgrade the Active X control for end users accessing the self-service portal!
  • You can use the bits above to either install a “slipstream” new installation of Service Manager which will install the full product plus SP1 in one installation or you can use them to upgrade from RTM (with or without cumulative updates) to SP1.  The same bits are used for install and upgrade.  They just behave differently depending on what is installed already on the computer.
  • Upgrade your SCSM before you upgrade your Authoring Tool otherwise the Authoring Tool will output MPs which are not importable into SCSM because there will be a version mismatch.
  • There are no new “features” in SP1 – just bug fixes, additional languages, and support for SQL Server 2008 R2.
  • Note: if you don’t see the bits on right away give it an hour or two and try again.  The bits are so fresh they are still replicating across all of the downloads servers!
  • The SP1 bits are a “slipstream” build which means you can use them to install a new installation of SCSM (including SP1) or to upgrade an RTM installation to SP1.
  • You can upgrade either the English only or the International RTM bits to SP1.
  • Especially since there are a lot of new languages we are supporting in this release, please be reminded of the need to carefully select your SQL Server collation at the time that you install SQL Server.  This setting cannot be changed after SQL Server is installed so it is important to select the correct collation.  Please see this part of the documentation for more information:

System Center Service Manager 2010 SP1 is available through the Microsoft Download Center here:

Eval/Retail bits -

Authoring Tool bits -

Select Bits – supposedly these will be available for download today on the various Microsoft volume licensing sites.

Details on System Center Service Manager 2010 and the rest of the System Center suite can be found at

System Center Service Manager 2010 SP1 Available for Download Now!

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  • Is their a non-eval version of Sp1 somewhere? The Link only shows an "Eval" version of Sp1.

    Many Thanks.

  • @David -

    The page says 'Eval' but it is also the 'Retail' bits if you have a product key that you can enter.  Normally you would purchase the Retail bits from a licensed reseller and they woudl provide you the product key.

    If you are a volume licensing customer you can get the 'Select' bits which dont require a product key from the various volume licensing download sites.

  • The select version of the SP seems to have been pulled back from the volume licensing sites short after the release.

    Any ideas why?

  • They had to take the bits down temporarily because the German release notes were placed in all of the language folders.  They should be back up soon.  Hopefully today.  Sorry for any inconvenience.

  • Would be nice if Microsoft would list the 500 fixes somewhere. I can't believe 6 months has passed and there are no new features.  This product is in desperate need of feature enhancements before Q3 2011.  Also SP1 hasn't been posted to VLSC website yet.

  • When might we expect to have SP1 available again on VLSC?

  • Would like to know about SP1 as well. As usual VLSC support is no help.

  • Would like to see a list of the 500 improvements.

  • Create Request still show step 1 regardless of the step you are on.  I thought this was supposed to be fixed?

  • Since upgrading to SP1 a couple of weeks ago, I have experienced repeated console crashes when viewing configuration items.   What I mean is ... the console user interface displays an error message and then the user interface dissappears.  

    Is my experience isolated, or is there a known issue I should be aware of?  

    In the three months prior to SP1 (using RTP + CU3) I never experienced anything like this  

  • Is it really that hard to create a list.  I'm not asking for all 500, but a top 20 would be nice. The following are still an issue after SP1.  I actually can't find one thing that is fixed in SP1.

    1. Scrolling and dropdowns over RDP don't function with mouse

    2. Sorting by incident number is still incorrect, IR28 is before IR2

    3. Alternate contact method still randomly used the SIP address instead of email

    4. Console navigation performance is still sluggish at best

    5. When creating a request through end-user portal, "Step" graphics don't change for step 2 and 3.  Step 1 is always highlighted

    6. No dashboard support for SharePoint 2010

    7. High CPU on MonitoringHost.exe since SP1

    Service Manager is in desperate need of enhancements.  I know this is the first version, but there are some basic features missing.

  • Also seeing very high cpu with MonitoringHost.exe since SP1 on 2008 R2.

  • Hi Travis,

    I see now that a lot of people are seeing very high CPU usage on MonitoringHost.exe since the installation of SP1. When this happens, it makes SCSM unusable as workflows grind to a halt.

    Is this anything going on at Microsoft with regard to getting this fixed?

    With Thanks,


  • @Rob -

    Although I have heard of a couple of customer having this issue, as far as I know it has not been filed as a case with Microsoft support.  Therefore it also hasnt been escalated to the product development team.  If you are experiencing this problem, please open a case with Microsoft support so we can get a closer look at what is going on.  Based on that we may need to issue a fix.

  • @Travis

    Thanks, Travis. I might need to raise a case, it's unusable like this. Lucky for me it's not in production yet but we definately can't go live with it.

    There's 2 or 3 people that say they've already opened cases in the forums. Probably like us, our support gets done out of China or somewhere so you probably don't even get to hear about it.