November, 2010

First let’s make sure we understand some logical concepts related to criteria.  If I say the criteria for selecting a movie is: Rating is greater than 4 stars MPAA rating is not equal to Rated R Genre is Comedy, Action, Drama I am not being clear...

Pratibha has followed her original post on using the ObjectQueryOptions in the SDK to control how you retrieve objects with a new post that explains some more of the details on this. You can find the new post here: http://blogs.msdn.com/b/scplat/archive...

This situation has come up a couple of times now so it seems worth of a blog post.  Here’s the situation – a customer is using the SCSM Authoring Tool to extend a class and add a new property.  The customer marks the value as required because...

Congratulations to our good friends in the Opalis team on the RTM of Opalis 6.3! Included in Opalis 6.3 are: New Integration Packs for Configuration Manager, Data Protection Manager, Service Manager and Virtual Machine Manager An updated Integration Pack...

OK – so ITIL/MOF best practices say that you shouldn’t reactivate or edit incidents which are in the Closed state and that you should create a new incident in that case.  I’m of the opinion that the intention of this is if the end user is re-raising...

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager. Below are a couple of the slides that were shared. SP1 is a release that is focused only on the following things: Bug...

Jim Pitts and I presented a session at Tech Ed Europe 2010 last week on how to use Service Manager and Opalis together to automate the process of provisioning VMs.  The session was the #4 rated session for the entire event last time I checked. ...

Sorry I haven’t been blogging in a while. I’ve been on a whirlwind tour around South Africa and Europe for the last three weeks presenting about Service Manager in one forum or another essentially every day. It’s been exciting, but hasn’t...