Announcing: System Center Service Manager (SCSM) 2010 Unleashed Book To Be Published

Announcing: System Center Service Manager (SCSM) 2010 Unleashed Book To Be Published

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Many people working with the System Center product suite have most likely read one of the “Unleashed” books. In many forums they have been described as a very valuable technical resource. We are pleased to announce there will be a new Unleashed book for Service Manager 2010!

Service Manager, the long-awaited major component of Microsoft’s System Center suite, addresses the "Supporting" quadrant of the MOF process model.  System Center Service Manager 2010 Unleashed will provide in-depth reference and technical information about Microsoft System Center Service Manager 2010, as well as information on other products and technologies on which its features and components are dependent.

The content uses an end-to-end feature implementation perspective, facilitating more optimized deployments by covering related topics in a stepwise order for a given feature area. The book begins with an overview, moves into planning, design, and implementation, and then covers the most important and significant feature sets of the product - of interest to SCSM administrators worldwide.

Authors are Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, David Pultorak, and Patrik Sundqvist. Also contributing are Travis Wright, Kurt Van Hoecke, and Maarten Goet.

Here are some of the topics we plan to cover:

· Service Manager Basics

· Service Manager 2010 Overview

· MOF & ITIL  (Why You Care)

· Looking Inside Service Manager

· Designing Service Manager

· Planning Complex Configurations

· Installing Service Manager 2010

· Using the Service Manager Console

· Connecting to Operations Manager, Configuration Manager, and Active Directory

· Business Services

· Incident Management

· Problem Management

· Change Management

· IT Management - Governance, Risk Management, and Compliance

· Using the Self-Service Portal

· Notification

· Service Manager and Security

· Backup, Recovery, and Maintenance

· Customization Planning

· Customizing Workflows and Management Packs

· Reports, Dashboards, and Data Analysis

· Customizing the Data Warehouse and Reporting

· Service Manager and the Managed Service Provider

· Partner Solutions

Service Manager 2010 Unleashed will be published by Sams Publishing, joining the existing System Center series with Unleashed books on Operations Manager and Configuration Manager. The book will incorporate Service Manager 2010 SP1 as well as enhancements in an anticipated R2 release in 2011.

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  • This needs to be out right now. This is way behind the eight ball for such an important product

  • We are looking to pilot an install of Service Manager in a very short timeframe. Any chance at a advance copy?

  • @Douglas - About all we have right now is the table of contents.  Even a draft version is realistically not any time soon.

  • I have to agree with @Venky, this should have been out already. It is a nightmare to configure SCSM 2010 as there is no clear guide (not the Admin Guide) for testers of the system. What is the release date for this book?

  • @Christo VR:

    We wish it could be out now too.  Unfortunately that's pretty tough with a v1 product because the publisher needs some proof that there is a large enough market for the book to make money.  So - the product needs to be in market for a while and have some evidence of market size before the publisher will green light the book.

    Right now we are planning on putting the book out in the summer timeframe.  

    Meanwhile, I do plan to put together an implementation guide to help out.  That will be published here on the blog as soon as possible.

    Also - the beta version of the Infrastructure, Planning and Designh Guide is available here:

  • Hi there

    is there any news on this. I have tried to find this book but have not been able to.

  • @Umang -

    It will be a few months still before it is actually published.  These things take time to write, edit, and print... :)

  • Does anyone know of an estimated time for the book to come out?

  • @clay - the book content has been handed off to the publishers now.  So - however long that process takes to get it edited, printed, and distributed.  I would guess sometime this summer.

  • Any news on the release of this book? It is sorely needed.

  • @Roger -

    It has been handed off from the writers to the publisher for editing and printing.  Should be a couple more months or so I would guess.

  • Got it and really enjoying the read so far.

    Great work @Travis