October, 2010

As a follow up to this previous blog post/video , below is a link to a short white paper which describes how MPSD deployed Service Manager to manage their 5,000 servers using incident and change management.  MPSD is the operations team at Microsoft...

  One of our ISV partners, Cased Dimensions, has recently released a new Service Manager management pack solution for service level agreement management.  This management pack is easy to deploy and all configuration is done in the SCSM console...

Seven Winds, a long time System Center partner from the Netherlands, has recently released their Call Script Manager solution for System Center Service Manager!  This solution provides a key solution for improving the quality of incident management...

Someone on one of our internal discussion groups this morning asked how they could update AD when a User object is updated in the Service Manager CMDB.  The scenario was that the customer knew the data in AD for people’s phone numbers was out of...

So – I learned a cool new trick today – how to set the title bar of a form window using XAML and so I thought I would share.  Remember the Service Request project that we created awhile back?  Well – In that original version the title bar would...

Many people working with the System Center product suite have most likely read one of the “Unleashed” books. In many forums they have been described as a very valuable technical resource. We are pleased to announce there will be a new Unleashed book for...

The TechNet forum community for Service Manager has grown substantially large now that we should add some topic-specific forums to make it easier to post issues and find problems. The following new forums have been added in addition to the existing General...

One of the things that people often ask about is how to use the Service Manager SDK to: create new objects, update objects, add relationships, remove relationships One of the keys to using the SDK...

Awhile back we announced that there is a downloadable solution for dashboards for Service Manager . Those dashboards are based on SharePoint and require you to have some knowledge of the DW DataMart database and T-SQL in order to create custom dashboard...