Coming Soon: System Center Service Manager Resource Kit

Coming Soon: System Center Service Manager Resource Kit

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Please see this blog post for an update on the resource kit plans and the announcement of the release of the Exchange Connector and Send Email solution:

http://blogs.technet.com/b/servicemanager/archive/2011/01/07/exchange-connector-released.aspx

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Well – this is about the 225th post on the SCSM Engineering Team Blog!  The blog has become one of the most read System Center blogs on TechNet.  Thanks for supporting us!

We have seen a lot of different solutions and tools here on the blog.  We have some exciting new ones coming too!  There are getting to be enough different solutions and tools now (especially with the new stuff that is coming) that we think it’s about time to release an official SCSM Resource Kit with all the goodies in one easy to download bundle.

I’m going to be putting this together over the next couple of weeks.  Here’s what I am planning to include:

And some very exciting NEW things!:

  • Exchange connector: Process emails sent to an email inbox on an Exchange server.  Convert new emails to new incidents and update incidents for replies to an email address.
  • Send message to a user related to the incident from the console.  Message can be optionally logged in the action log.
  • Visio diagram of the entire SCSM data model including classes, properties, and relationships.

More on those new things when we release the resource kit.

What else do you want to see?  Tell us in the comments below!

Update: Just to set expectations early – the resource kit is a set of tools, examples, and solutions which are not a part of the SCSM product itself.  They are community tested by customers and partners prior to release, but are not going to be officially supported by Microsoft Support.  You can always report issues with them and we’ll try to fix the worst problems with them, but there’s no guarantees until these kinds of things have undergone more thorough testing and are included in the product itself.

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  • Hi Travis

    Any word on the exchange connector????

  • Hi Travis

    Any word on the exchange connector????

  • @Darryl - soon!  3 bugs left to fix and then just need to get through the release gauntlet here at Microsoft so we can get the tools posted on TechNet/Downloads.

  • @Travis Thanks! happy to help, love your work so far tons of potential. If you want a test site/pilot keep us in mind....

  • Exchange connector - we have now mid December. Is there a fixed release date? Is it possible to even get an RC version of just the exchange connector for testing purposes?

  • When is the resource kit going to be ready?  We are in serious need of its contents to move implementation forward.  

  • Hi Travis,

    Hope you and your team had a great holiday season. How are we looking on releasing the resource kit, in particular the exchange connector?

    br

    Civitas

  • Hi Travis,

    The release of the Exchange Connector even independently of the resource kit would make a wonderful Christmas present for a lot of us, what are the chances we will see it soon?

  • My team and I are still waiting for the release of the resource kit, especially the EXCHANGE CONNECTOR.  We cannot implement without this capability, as that would be a step backward for our user community (2400+).  When is this to be released???  It seems like we're being strung along here.

  • I hope to get the Exchange connector released this week.  We are just doing final packaging now and getting it up on the downloads site.

  • Just to update you on the status of the Exchange connector... I handed off the Exchange Connector and the Send Email from console solution to the release management team yesterday.  It's up to them now to get it up on microsoft.com/downloads now.  Probably won't be up there until Monday though.  Almost there! :)

  • @Travis you rock.................Looking forward to this it is going to make life WAY better.

    OMG OMG OMG Service Requests...................SLA Management.........................and an exchange connectory thingy.....(just to use the technical term)

    Yes, i am excited, there is so much potential here!!!!!! [Holding breath until it turns up or i faint!]

  • @Travis you rock.................Looking forward to this it is going to make life WAY better.

    OMG OMG OMG Service Requests...................SLA Management.........................and an exchange connectory thingy.....(just to use the technical term)

    Yes, i am excited, there is so much potential here!!!!!! [Holding breath until it turns up or i faint!]

  • @Darryl - don't faint man! :)

    The stuff in the first list above is already available. You can go to those linked blog posts and get all the goods right now!

    The Exchange connector and Send Email solution is going through the release management process.  They finished running the last automated test against it tonight so hopefully it will be up on the web soon. :)

  • @Travis... :) I will try not to i will keep myself busy rebuilding my test system to SP1 + the 3 other installs of Service Manager I look after.

    The exchange connector is one thing we are really waiting for, the others i have seen but don't want to introduce them to production until i can test them some more. I am not really a script/developer (believe it or not manager with some techy tendancies) so i have been a little reluctant/daunted to do some of the other things you have listed above....

    but its all good, We are currently running 3 seperate service manager installs for various departments (and with various functions (Incidents mainly) and so far all love it. We also teach various aspects of IT and the IT School is using one of these Service Manager installs to teach people how ontheir 'helpdesk' course, they have used this for a year now and are very happy with it compared to Service Desk Express.

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