Coming Soon: System Center Service Manager Resource Kit

Coming Soon: System Center Service Manager Resource Kit

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Please see this blog post for an update on the resource kit plans and the announcement of the release of the Exchange Connector and Send Email solution:


Well – this is about the 225th post on the SCSM Engineering Team Blog!  The blog has become one of the most read System Center blogs on TechNet.  Thanks for supporting us!

We have seen a lot of different solutions and tools here on the blog.  We have some exciting new ones coming too!  There are getting to be enough different solutions and tools now (especially with the new stuff that is coming) that we think it’s about time to release an official SCSM Resource Kit with all the goodies in one easy to download bundle.

I’m going to be putting this together over the next couple of weeks.  Here’s what I am planning to include:

And some very exciting NEW things!:

  • Exchange connector: Process emails sent to an email inbox on an Exchange server.  Convert new emails to new incidents and update incidents for replies to an email address.
  • Send message to a user related to the incident from the console.  Message can be optionally logged in the action log.
  • Visio diagram of the entire SCSM data model including classes, properties, and relationships.

More on those new things when we release the resource kit.

What else do you want to see?  Tell us in the comments below!

Update: Just to set expectations early – the resource kit is a set of tools, examples, and solutions which are not a part of the SCSM product itself.  They are community tested by customers and partners prior to release, but are not going to be officially supported by Microsoft Support.  You can always report issues with them and we’ll try to fix the worst problems with them, but there’s no guarantees until these kinds of things have undergone more thorough testing and are included in the product itself.

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  • Brilliant :) Waiting for the 'Send message to a user...' one!

  • That sounds great, also looking forward to the new things like the Exchange connector! :D

  • This sounds really good!

    I would like to see the incident class extended with a way to add invoice time separate form time worked so that we can bill costumers for some support that is out of the standard support we offer.

    Thanks for a good blog!

  • Exchange connector, update incidents via reply! Send message to users!

    All i can say is we neeeeeed theese :) this is so awesome.

  • Exchange connector - great! Send message - yes! Would love to see a foolproof guide to incorporating multi-tenancy. Plus a way to assign engineer visits for incident resolution by Outlook Meetings. Really look forward to release.

  • Great News Travis, really looking forward to the exchange connector

  • It would be good if SCSM had something like billing and non billing hours so we could print work order at our customer site for billing report after our work is done.

    And we are waiting forward to SLA management and exchange connector also.

  • Sounds great!!!!! especially the exchange connector and send message to user!

  • Can't wait until it is released.

    When would that be?

  • Any updates on the relase date of this?

  • Any update on when this will be released? We're waiting for the exchange connector specifically to roll out SCSM.

  • Oh. When when when and when :) Eagerly waiting for the Exchange connector!!!

  • Glad to see there is so much interest in this.  I'm going to try and get this out at the same time as SP1 which is scheduled for "around the end of the year".

  • Getting closer to end of year... can't wait to have this! :)

  • Do we have any further time scales on this one?  REEAALLLYYY looking forward to the Exchange Mailbox Connector.