Top Secret Trick: Easily Viewing Configuration Items and Other Work Items Related to a User

Top Secret Trick: Easily Viewing Configuration Items and Other Work Items Related to a User

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This is a simple trick that is a little hard to discover but can be very useful. Let’s say you are working an incident and you want to see the affected user’s configuration items (computers, etc.) or maybe you want to see if he currently has an other open active incidents that might be related to this one.  Ideally this information would be no clicks or one click away. We didn’t get quite that close but with just two clicks you can get to that information and more.  You can double click (click #1 – or does that count as two clicks? :-)  ) on any user’s name in any user picker control on a form and it will bring up the user properties dialog. If you click on the Related Items tab (click #2) you can easily see all the other work items and configuration items related to that user.

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  • Great little tip! Still unsure how computers can be linked to users, is the only way manually? We've got SCSM integrated, but there doesnt seem to be a relationship between users and computers.

  • You can do it manually of course using the Computer form.  You can also do it via CSV import in bulk if you already have the data someplace.

    Info on CSV import:

    blogs.technet.com/.../using-the-csv-import-feature.aspx

    But the easiest way is to let SCCM do it for you.  If you enable the asset intelligence feature in SCCM it will determine the primary computer user for each computer.  That information is then brought across to the SCSM CMDB and stored as the Computer Primary User.

  • This works great on the out-of-the-box user pickers, but not those I added on my own thru the authoring tool. Are there any way to achive this? (We've added affected user on the CR form).

  • Nice tip Travis.  I see all of the configuration items associated with the user via the Provance tool.  Sweet.

  • @AndersAsp - Correct.  There is a bug (ref: #172502) which causes this not to work on user picker controls added in the authoring tool.  This has been fixed for SP1.