September, 2010

  IT GRC Process Management Pack for System Center Service Manager and the IT Compliance Management Series now available for download  The Microsoft ® Solution Accelerators and the System Center Service Manager teams are pleased to announce...

Patrik Sundqvist is at it again!  This time he has come up with a solution for a common request for response time SLA management.  Check out his solution here: http://blogs.litware.se/?p=749 Great work Patrik!

One of the most common things people want to be able to do is extend the model to create new classes, usually new configuration items like customers and other physical assets like phones, desks, etc. Here is a quick demo video showing you how to do this...

I’ve seen this one enough times now that I just had to do something about it. Attached is a management pack which will show you all the work items (incidents, change requests, problems, etc. ) that are assigned to you. Enjoy! Check out...

A common scenario that people want to accomplish is to extend the incident class to capture information about what customer organization is affected by a given incident. You can follow this simple pattern to add any kind of property to the data model...

I always intended to post the complete Service Manager Visio Architecture Diagram at the completion of the Service Manager platform blog series, but I never actually got around to it. Here’s the series if you haven’t had a chance to read...

In Service Manager you can define properties as “auto incrementing” meaning that each value should be higher than the next and automatically assigned by the system.  One good example of this is the Work Item ID.  Each time a work item is created...

One of the most common customizations people need to make to Service Manager is to extend the Service Manager CMDB data model. Here’s a quick video (less than 5 minutes) on how to extend the data model in SCSM using the authoring tool.  In this particular...

As a follow on post to the post on Importing Computers via CSV , I wanted to also share with you the method for importing information about the software installed on those computers. Neil Lydick, one of the developers on our team, put together the resources...

SCSM is capable of capturing detailed information about computers in the CMDB. The model for a computer is actually pretty complicated involving many objects related together. The physical computer object for example is separated from the Windows computer...

Did you know that you can send notifications to groups of users using SCSM?  It’s really pretty straightforward and so one Microsoft’s Premier Field Engineers, Antoni Hanus, volunteered to write a guest blog post about it to make sure everyone knew...

We get asked this one a lot: What happens when two people edit the same object (like an incident record for example) at the same time? It’s inevitable in a distributed application with many people that each have their own interface that you will have...

This blog post will cover how you can set up incident resolution service level agreements (SLAs) in Service Manager 2010. There are some things that we still need to add support for in this area, but we’ll at least explain what you can do with SCSM...

Intel has released a video driver update that fixes an issue in some computers that use that onboard video driver when using the main Service Manager console. Please visit this KB article for more information and to get the link to the Intel video driver...

================================== UPDATE: All the files are there now and the link to the KB article works. Sorry for the snafu. For those of you that downloaded already, the additional file is the MP library update for the Authoring Tool - KB2390520_MPLibraryUpdate_AuthoringTool...

Some great news from Provance…. New Version 1.1 Release Now Available The new version 1.1 release of the Provance IT Asset Management Pack is now available for download! Version 1.1 provides support for the new Service Manager Authoring Console, as well...

Please see this blog post for an update on the resource kit plans and the announcement of the release of the Exchange Connector and Send Email solution: http://blogs.technet.com/b/servicemanager/archive/2011/01/07/exchange-connector-released.aspx ...

Awhile back we announced the release of the SCOM MP for monitoring SCSM .  We didn’t mention that about the same time we also released the SCCM Configuration Pack for SCSM to help validate that you have the best practices configuration for SCSM running...

This is a simple trick that is a little hard to discover but can be very useful. Let’s say you are working an incident and you want to see the affected user’s configuration items (computers, etc.) or maybe you want to see if he currently has an other...

Pratibha Mallya, one of the developers on the System Center Data Access Service team has just posted a new blog post on the System Center Platform Blog about how to use some of the more advanced capabilities of the ObjectQueryOptions class. This is useful...

Adam Hall over on the Opalis blog has listed out the activities that will come in the upcoming SCSM Integration Pack in the 6.3 release of Opalis later this year. As you can see below we have provided some generic activities that allow you to manipulate...