Service Manager 2010 Authoring Tool RTM + Cumulative Update 2 (KB2193861) Released!

Service Manager 2010 Authoring Tool RTM + Cumulative Update 2 (KB2193861) Released!

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Update:  Cumulative Update #3 is now available and replaces Cumulative Update #2.

The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool 2010 and Service Manager Cumulative Update 2 (KB2193861) !

 Thank you for your patience in awaiting this release. Below are details about the locations for download.

Be sure to read the installation instructions and follow the steps provided for each.

 

Service Manager Authoring Tool 2010 RTM version

The final release of the Service Manager Authoring Tool 2010 is available in the following 10 languages:

         English

         French

         German

         Italian

         Japanese

         Korean

         Russian

         Simplified Chinese

         Spanish

         Traditional Chinese

 

This version of the Authoring Tool is compatible with Service Manager 2010 + Cumulative Update 2 (KB2193861). Highlights of the features in this release are:

         Class editor for creating and extending classes and relationships

Using the Authoring Tool, users can browse, edit, extend and inherit existing and new classes and relationships. This enables our customers to easily model new classes or tailor existing ones to their needs.

         Forms designer for creation and customization of Forms

Users can customize Forms by modifying controls on the forms, editing the look and feel as well as lay out of the forms as per their business needs. Users can also create new forms from scratch for classes that don't have specialized forms associated with them.

         Creating and customization of Workflows including several activities

Workflow authoring piece provides our customers an easy way to automate their IT processes. The Workflow activity library consists of Active Directory activities, Virtual Machine Management activities, Service Manager activities, PowerShell, VB, batch scripting activities and control flow activities. These activities enables our customers to create rich Workflows with no almost development work.

         Management Pack bundling and sealing

This functionality enables our customers to package and transport their authored Management Packs and associated resources like Forms, Workflows, Images in convenient Management Pack bundle.

 

Details of all the above functionality can be found in the documentation that accompanies the Authoring Tool.

The tool is available on Microsoft Downloads at :  http://www.microsoft.com/downloads/details.aspx?FamilyID=40b8f1b7-da63-46ae-9ca4-ef007fc3cb29

Installation instructions are in the Authoring Guide document available as part of the downloaded package as well as at the following link: http://download.microsoft.com/download/6/C/5/6C51540C-AA37-4F16-A1B6-B395CF01343B/SM_AuthoringGuide.docx

 

Service Manager Cumulative Update 2 (KB2193861)

This is a rollup of fixes for System Center Service Manager 2010 and a pre-requisite for Service Manager Authoring Tool 2010.

 

Available on Microsoft Downloads at :  http://www.microsoft.com/downloads/details.aspx?FamilyID=29ae66db-9178-4685-b973-b8be7c2c636f 

For installation instructions and other details about this Cumulative Update, please see KB Article http://support.microsoft.com/default.aspx?scid=kb;EN-US;2193861

   

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  • the Cumulative Update 2 is NOT available and is hindering my ability to install Provance. Please provide a link to download it.  support.microsoft.com/.../KBHotfix.aspx

  • Hi Mellisa - CU2 is now removed from MS downloads because CU3 has been released and replaces CU2.

    Please see this announcement:

    blogs.technet.com/.../cumulative-update-3-now-available.aspx

  • thank you! I missed all this from the weekend then

  • Hi Travis,

    You mention one of the capabilities of the SM Authoring Tool as being able to customize the look and feel of forms. Is this true with the default Incident form? I am using SCSM 2012 and the authoring tools that go with it.

    I basically want to be able to move existing fields (Classification category for example) into other sections of the form and also change the color of the header. Is this possible?

    Thanks

    Panicos

  • @Panicos - yes that is possible.