The people over at TechNet have put together a great Ramp Up guide to getting started with Service Manager.  It is a list of various resources – documentation, video demos, blog posts, presentations, etc. that are broken down by areas and listed out in a step by step format from the overviews to the advanced topics.  This is definitely an easy way to answer the question “How do I get started with System Center Service Manager?”  Just point them to this site:

http://technet.microsoft.com/en-us/ff776316.aspx

Also, awhile back we posted this other blog post about a series of 12 recorded Live Meetings and mini labs that we made available on our team’s SkyDrive.  Check that out as well:

http://blogs.technet.com/servicemanager/archive/2010/05/03/service-manager-2010-ramp-up-materials-now-publicly-available.aspx

Here are some similar sessions from our SCSM Deep Dive Summit:

http://blogs.technet.com/b/servicemanager/archive/2011/04/05/scsm-deep-dive-summit.aspx

SCSM 2012 Survival Guide:

http://social.technet.microsoft.com/wiki/contents/articles/8113.system-center-2012-service-manager-survival-guide-en-us.aspx

 

And here is a link to all the product documentation:

http://blogs.technet.com/servicemanager/archive/2010/04/25/where-s-the-docs.aspx

And we have hosted test drive labs on TechNet:

http://blogs.technet.com/servicemanager/archive/2010/04/30/service-manager-2010-hosted-test-drive-hands-on-labs-now-available-on-technet.aspx

And then there is the forum:

http://social.technet.microsoft.com/forums/en-US/systemcenterservicemanager/threads/

And here are a couple of indexes to this blog for quick reference:

http://blogs.technet.com/b/servicemanager/archive/2010/07/13/blog-indexes.aspx

And of course! subscribe to the RSS feed for this blog:

http://blogs.technet.com/b/servicemanager/rss.aspx

Here's a link to an index of all the demo videos:

http://blogs.technet.com/servicemanager/archive/2010/01/13/system-center-service-manager-demos.aspx

Hands on hosted labs for System Center 2012:

http://blogs.technet.com/b/servicemanager/archive/2012/06/20/system-center-2012-guided-hands-on-labs.aspx

System Center 2010 Unleashed Book (all of the content is relevant to 2012 as well):

http://www.amazon.com/System-Center-Service-Manager-Unleashed/dp/0672334364/ref=sr_1_1?ie=UTF8&qid=1341537171&sr=8-1&keywords=system+center+service+manager+2010+unleashed

MMS 2012 Recorded On Demand Sessions:

http://www.mms-2012.com/digitalmms

TechEd 2012 Recorded On Demand Sessions (requires Windows Live ID sign in to view online content):

http://northamerica.msteched.com/contentcatalog#fbid=fBjb8v8NBNZ

System Center Community Resources:

http://social.technet.microsoft.com/wiki/contents/articles/11504.how-to-participate-in-the-system-center-community-en-us.aspx

Bare Metal to Private Cloud Webcast Series:

http://blogs.technet.com/b/servicemanager/archive/2012/05/22/upcoming-webcast-series-bare-metal-to-private-cloud.aspx

Private Cloud Jump Start Webcast Series

http://technet.microsoft.com/en-us/video/private-cloud-jump-start-01-introduction-to-the-microsoft-private-cloud-with-system-center-2012.aspx