July, 2010

The people over at TechNet have put together a great Ramp Up guide to getting started with Service Manager. It is a list of various resources – documentation, video demos, blog posts, presentations, etc. that are broken down by areas and listed...

One of the features we are missing in SCSM 2010, is ability to see the upcoming changes on a calendar. However, there is a relatively easy way to add it. Microsoft SharePoint is the excellent product family having ability to show the different kinds of...

When you create a new view in the Service Manager console, if you choose to base the view on a Combination Class (aka Type Projection), then you can choose to show properties of related objects in the column. For example, in an incident view you might...

Miao Jun Huang, one of the data warehouse platform testers on the Service Manager team put together a great troubleshooting guide for the data warehouse.  Ideally the DW operates smoothly as a black box and you never have to worry about it. ...

Shift the enforcement and management of IT GRC requirements from people to Microsoft technologies . Overview Today's IT organizations often find it challenging to comply with governance, risk and compliance (GRC ) initiatives, whether they are...

Maybe after you have customized the incident class using the Authoring Tool to extend the class and customize the form you want to hide the Extensions tab. How do you do it? Simple – import this MP: http://cid-17faa48294add53f.office.live...

The SDK documentation platform used on MSDN apparently has a problem with hosting the SCOM and SCSM SDK content at the same time without overwriting each other so we’ve removed the SCSM SDK documentation from MSDN and made it available as a downloadable...

Update: Cumulative Update #3 is now available and replaces Cumulative Update #1. Also the Authoring Console RTM is now available. Hello all, The Service Manager team is very pleased to announce the availability of Service Manager Authoring...

Anders Bengtsson, System Center MVP has come up with a great little password reset solution over on his blog.  It pops up a couple of dialogs to gather the needed information and then resets the password and sends the new password to the specified...

When I recently announced our free, web-based Service Manager Dashboards , I mentioned they could be easily customized…but I didn’t tell you how to do it. One of the key capabilities any good dashboard solution should offer is the ability to dig deeper...

A question that comes up fairly often is how to programmatically determine which objects are related to another object. An example of this is: "How do I get the members of a group?" Here is a quick code sample that shows how to do this: using System;...

Kurt Van Hoecke, a System Center consultant in Belgium that organizes the Belgium System Center User Group, has put together a great index of all the good blog posts out there on this blog and some of the other ones like Anders' and Patrik's. Check it...

If you are at the Worldwide Partner Conference this week in Washington D.C., I’d recommend stopping by the presentation by Gord Watts, V.P. of Product Development at Provance.  He’ll be presenting on how Provance’s solution on top of Service Manager...

Those of you that are adventurous to create your own EnumerationValue hierarchies may notice that your new List doesn't show up in the Authoring –> Lists view in the Service Manager console. That may actually be desirable because you don't want...