New System Center Service Manager Webcasts

New System Center Service Manager Webcasts

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Announcing two new 300-level TechNet webcasts on Service Manager 2010:

  • Reporting and Business Intelligence with Service Manager 2010 (with Chris Lauren, Monday, June 28th @ 1pm (PT)).
    Microsoft System Center Service Manager 2010 includes an extensible data warehouse and reporting platform with many reports out of the box. In this demo-packed webcast, I’ll show you how to use and customize these reports as well as create your own using Report Builder. To wrap up the session, I’ll show you how to setup the Service Manager dashboards. This will be a moderately technical session.
  • Asset Management with Service Manager 2010 and the Provance Management Pack (with Warren Talbot and Gord Watts, Thursday, July 8th @ 9am (PT)).
    Learn how the Provance IT Asset Management Pack complements the Incident, Problem and Change Management capabilities of Service Manager with powerful IT Asset Life Cycle Management and Software Asset Management. Demos will include IT asset life cycle management, software management, license compliance and enhanced incident and change management all performed from directly within Service Manager using this third party process management pack.

These two new webcasts add on to the Service Manager webcast series we originally announced and conducted.  If you did miss any of the live webcasts, follow the hyperlink to access the recording.

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  • Hi,

    I just managed to find the webcast on reporting. Amazing!!!!

    I just hit a snag and my query is returning enum values and not the "string" values of my incident classifications.

    The code belwo returns the correct information.

    SELECT Strings.DisplayName AS Classification, COUNT(*) AS Incidents

    FROM IncidentDimvw Incident

    Join  IncidentClassificationvw Classification ON Incident.Classification_IncidentClassificationId = Classification.IncidentClassificationId

    Join  DisplayStringDimvw Strings ON Classification.EnumTypeId = Strings.BaseManagedEntityId

    WHERE Strings.LanguageCode = 'ENU'

    GROUP BY Strings.DisplayName

    Any help would be greatly appreciated.

    Here is a link to the question is posted on the forum.