I’m pleased to announce that the first offering up on Pinpoint for Service Manager is the new Intel vPro Management Pack for System Center Service Manager. This has been a great collaboration between Microsoft and Intel to bring this solution to the market so quickly around the same time as the SCSM RTM and the latest release of the Intel vPro chipset that enables a lot of this functionality. Best of all this management pack is being offered for free by Intel.
Here is a short description of the management pack:
Intel® Core™ vPro™ processor Management Pack for System Center Service Manager 2010 is used to provide end users of System Center Service Manager access to KVM Remote Control, IDE-Redirection and Power Control on clients enabled by Intel® Core™ vPro™ processor. KVM Remote Control provides IT Professionals remote keyboard, video, mouse control of a client that is Intel® Core™ vPro™ processor enabled. IDE-Redirection provides IT Professionals the ability to remote boot a client off a boot ISO image. Remote Power control allows IT Professionals to remotely and securely power up, power down, and perform power restart of the client independent of the operating system state.
And here is a slightly longer version I’m cross posting from Intel’s site:
Latest Intel Core vPro Processor Remote Management Capabilities Available for Microsoft System Center Service Manager
The Intel Core vPro Processor Management Pack v1.0 for System Center Service Manager 2010 for Intel Core vPro Processors is now available for Microsoft System Center Service Manager 2010, extending Intel Core vPro Processor remote management benefits to Microsoft System Service Manager service desks.
With the introduction of Microsoft System Center Service Manager to its Microsoft System Center suite of products, Microsoft provides an integrated platform for automating and customizing an organization’s IT service management with built-in procedures based on industry best practices for problem resolution, change control and compliance management. It seamlessly integrates and unifies knowledge, processor and activities across the System Center Service Manager solutions and Active Directory.
The marriage of Microsoft System Center Service Manager and Intel vPro Processor adds Intel’s hardware-based Keyboard Video Mouse Remote Control, which enables an IT pro to see and control a remote PC from the user’s vantage point. Unlike remote desktop or other tools that work through the software layer, this local view from afar works whether the system is suffering a blue screen, OS freeze, disk failure or OS network issues since it runs through the hardware on the Intel Core vPro Processor-equipped PC. Previously this was an expensive proposition that required external hardware costing up to $200 per system.
Additionally, the processor management pack brings to System Center Service Manager the Intel Core vPro Processor capability to turn systems on and off as needed, saving on the energy bill. It also offers Integrated Device Electronics Redirect or, more commonly, IDE-R, that can be used to boot a PC from an image housed on the technicians’ PC or a network share drive. In combination, these features enable an administrator to completely control and manage a remote PC from power-up through a fully loaded OS using a full graphical Windows interface.
Together, Intel Core vPro Processors and Microsoft System Center Service Manager make IT service desks more efficient and responsive. System Center Service Manager introduces the concept of organizing everyday helpdesk tasks into an automated workflow. With the addition of power management within the management pack, power control may be individually pulled into these automated workflows, thereby lowering the cost of managing the client.
The Intel Core vPro Processor Management Pack v1.0 for System Center Service Manager 2010 is available for download from the Microsoft Pinpoint Management Pack Catalog.
And in case you didn’t see it before, I’m embedding the Intel demo video on this solution here again:
And here is an interview that I had with Intel while I was at MMS:
My thanks to the Intel crew for their work on this: Lawson, Matt – great work! Looking forward to see what else we can do together!