June, 2010

When a Review Activity becomes ‘In Progress’ in a given Change Request, you probably want to notify each of the Reviewers in the Review Activity that they need to review and approve/reject the Change Request.  This is fairly easy to do and in this...

I’m happy to announce the RTM of the web-based Service Manager 2010 dashboards. We’ve leveraged the Solution Accelerator Team’s dashboard framework to deliver a free download for our customers. These dashboards not only deliver actionable information...

I’ve moved the Service Request project that was introduced in these two previous blog posts to a new CodePlex project. http://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service...

How many versions of SCSM 2010 exist? There are two editions of SCSM 2010: English and International. Which languages are supported by international version of SCSM? International version supports English and is localized to 10 more languages: Chinese...

[ This is a guest blog post by Chad Ingles ( blog ), one of our Microsoft Consulting Services Infrastructure Consultants out of Canada. Thanks for taking the time to write this up Chad! ] A common requirement for service management is to be able to...

The Service Manager team is very pleased to announce the availability of Service Manager 2010 International Release! This release contains the localized version of SCSM 2010 and supports the following languages: Chinese (simplified) Chinese (traditional...

With the release of the Service Manager 2010 MP, I wanted to take a moment and highlight some of the best practices we have uncovered so far. The items listed below include known issues, hints, and advice. As time goes on, I will continue to update this...

Announcing two new 300-level TechNet webcasts on Service Manager 2010: Reporting and Business Intelligence with Service Manager 2010 (with Chris Lauren , Monday, June 28th @ 1pm (PT)). Microsoft System Center Service Manager 2010 includes an extensible...

Update: http://blogs.technet.com/b/servicemanager/archive/2010/07/09/update-on-scsm-sdk-documentation-new-location.aspx The Service Manager 2010 Software Development Kit (SDK) documentation is now released as a downloadable .chm file on MSDN . There...

I know that troubleshooting the data warehouse can be a bit intimidating. Sometimes even figuring out where to begin to look can be difficult. In this series of blog posts, I am going to help you figure out how to troubleshoot the data warehouse. I’ll...

For those of you that don’t know, not long ago Microsoft set up a new site called Pinpoint as a sort of catalog/index of all the partner solutions around Microsoft products to make it easier to find additional value add solutions from our huge partner...

I’m pleased to announce that the first offering up on Pinpoint for Service Manager is the new Intel vPro Management Pack for System Center Service Manager.  This has been a great collaboration between Microsoft and Intel to bring this solution to...

Every organization has them – the “big wigs”, the “bosses”, the “CxOs”.  Or maybe it’s just the guy with the stapler in the basement that demands to get special treatment from the service desk or he’s going to call your manager.  Let’s generically...

Service Manager models computers as a set of classes with relationships between them like this.  The lines with the arrow heads indicate class derivation (or “specialization”).  The other lines indicate relationships. The way to read this model...

If you try to enter a support email address for the portal in this dialog that has a top level domain name (the part of an email address to the right of the last period) that is more than 3 characters Service Manager will put a red box around it telling...

Patrik Sundqvist is at it again!  This time he has created some new PowerShell cmdlets for Service Manager.  To start with he has created these: Get-SCSMIncident New-SCSMIncident Set-SCSMIncident Nice!  You can view his blog post about...

One request that we get quite often is for the ability to process email replies from the end user.  The scenario goes like this… The analyst needs more information from the affected user so he clicks the task ‘Request User Input’ on the incident...