June, 2010

[ This is a guest blog post by Chad Ingles ( blog ), one of our Microsoft Consulting Services Infrastructure Consultants out of Canada. Thanks for taking the time to write this up Chad! ] A common requirement for service management is to be able to...

Announcing two new 300-level TechNet webcasts on Service Manager 2010: Reporting and Business Intelligence with Service Manager 2010 (with Chris Lauren , Monday, June 28th @ 1pm (PT)). Microsoft System Center Service Manager 2010 includes an extensible...

With the release of the Service Manager 2010 MP, I wanted to take a moment and highlight some of the best practices we have uncovered so far. The items listed below include known issues, hints, and advice. As time goes on, I will continue to update this...

I’m happy to announce the RTM of the web-based Service Manager 2010 dashboards. We’ve leveraged the Solution Accelerator Team’s dashboard framework to deliver a free download for our customers. These dashboards not only deliver actionable information...

Update: http://blogs.technet.com/b/servicemanager/archive/2010/07/09/update-on-scsm-sdk-documentation-new-location.aspx The Service Manager 2010 Software Development Kit (SDK) documentation is now released as a downloadable .chm file on MSDN . There...

How many versions of SCSM 2010 exist? There are two editions of SCSM 2010: English and International. Which languages are supported by international version of SCSM? International version supports English and is localized to 10 more languages: Chinese...

The Service Manager team is very pleased to announce the availability of Service Manager 2010 International Release! This release contains the localized version of SCSM 2010 and supports the following languages: Chinese (simplified) Chinese (traditional...

Every organization has them – the “big wigs”, the “bosses”, the “CxOs”.  Or maybe it’s just the guy with the stapler in the basement that demands to get special treatment from the service desk or he’s going to call your manager.  Let’s generically...

I’m pleased to announce that the first offering up on Pinpoint for Service Manager is the new Intel vPro Management Pack for System Center Service Manager.  This has been a great collaboration between Microsoft and Intel to bring this solution to...

For those of you that don’t know, not long ago Microsoft set up a new site called Pinpoint as a sort of catalog/index of all the partner solutions around Microsoft products to make it easier to find additional value add solutions from our huge partner...